
A Senior Service Designer & "Fagansvarlig" for Service Design at Telenor, working with design thinking, design sprints and lean startup to drive innovation of digital products & services. I guide teams in analysing customer journeys and discovering user problems. We leverage these user insights to drive innovation of new and existing products & services. We then test and validate new ideas with customers, in order to reduce business risk and avoid unnecessary investment costs. I have a wealth of experience with Service Design including customer journey mapping, value proposition design, service blueprinting and prototype development. And with over 15 years international experience in Management Consulting, I have helped many companies with digital product & service design, digital transformation and business model innovation. This includes 5 x Internet Startups, Warner Bros, Sony, EMI Music, ITV and Vodafone. I have 11-12 years Telco experience including Telia & Telenor in Norway, and Vodafone in the UK.
telenor.com
emimusic.com
microsoft.com
warnerbros.com
vodafone.com
accenture.com
norsk-tipping.no
Norway
Senior Service Designer & Fagansvarlig
Telenor
• www.linkedin.com/company/telenor-group
Jul 2020 - Present
Oslo, Norway
Senior Service Designer
Telenor
• www.linkedin.com/company/telenor-group
Jan 2019 - Jul 2020
Oslo Area, Norway
Innovation Catalyst
Telia
• www.linkedin.com/company/teliacompany
Jul 2017 - Dec 2018
Oslo Area, Norway
Business Analyst
Telia
• www.linkedin.com/company/teliacompany
Apr 2015 - Jun 2017
Oslo Area, Norway
Enterprise Strategy Architect
Microsoft
• www.linkedin.com/company/microsoft
Aug 2012 - Mar 2015
Oslo Area, Norway
Senior Manager in Media & Entertainment
Accenture
• www.linkedin.com/company/accenture
Oct 1996 - Jul 2012
London, United Kingdom
Project Lead
New Media Division of Large Communications Company
Sep 2005 - Dec 2005
Salzburg, Austria
Portal Architect
Media Startup within Large Communications Company
May 2000 - Mar 2001
London, United Kingdom
Portal Architect
Sportal
Jan 1999 - Jul 1999
London, United Kingdom
Business Analyst
Andersen Consulting Internet Centre of Excellence
Nov 1996 - Dec 1997
London, United Kingdom
teliacompany.com
itvplc.com