Revenue & Sales Operations professional with 10+ years helping startups automate and improve processes, create and execute sales strategies, measure sales rep performance, and analyze revenue data (marketing, sales, customer success). ▪ Led the Helpshift revenue team, collaborating with marketing, sales, customer success, engineering, and product to produce 20+ revenue generating / retention strategies, with a lift of ~7%. ▪ Led a comprehensive community vendor selection process spanning 7+ months, building consensus despite initial opposition, resulting in 1900+ members and 300+ posts. ▪ Overhauled the SDR process, optimizing the process by 65%+ by automating email sequences, and creating dashboards for daily workflow, decreasing inbound response to 24 hours (vs a few days). I get excited about opportunities where I can: ▪ Create processes from scratch / improve inefficient workflows ▪ Strategize, execute a vision, and measure results (problem solving) ▪ Ed-tech, ag-tech, mental health, healthcare, fintech Interests: Reading (The Happiness Trap), traveling (Korea and Taiwan in Aug 2023), amateur career coach (helping 2 recently laid off friends with their job search), Korean drama fan (My Perfect Stranger), Coffee (Phil’s mint mojito) Feel free to connect via LinkedIn or contact me directly at sharonshin2@gmail.com.