AI-First Customer Service Platform | Helpshift | Icebreaker

AI-First Customer Service Platform | Helpshift | Icebreaker

Members

Hrushikesh Nimkar

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Software Engineer at Hewlett Packard Enterprise (Nimble Storage). Working with device management software team.

Sanjit Singh D.

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My LinkedIn account has reached the max allowed 30k connections limit. LI doesn't allow you to go beyond 30k even with a paid account. So, I have opened a 2nd LI account. All new connection requests can be sent here: https://www.linkedin.com/in/sanjitdang2/ Contact info: sanjit@UFirstCapital.com Sanjit has been a successful Venture Capitalist, Corporate Executive, Board Member, Speaker and Writer in Silicon Valley for almost two decades. He is currently the Co-Founder and Chairman of U First Capital which provides Venture Capital as a Service to Corporations. Prior to that, he was at Intel Capital where he had an excellent track record of driving 1 Exit every year: Palantir (IPO 2020), Orb Intelligence (Acquired by Dun and Bradstreet in 2020), Pinterest (IPO 2019), DocuSign (IPO 2018), Body Labs (Acquired by Amazon in 2017), VokeVR (Acquired by Intel in 2016), Maginatics (Acquired by EMC in 2015) and Basis Science (Acquired by Intel in 2014). He has been an Investor and Board Member of several companies, including True Fit (AI for eCommerce, raised $100M), Reflektion (AI recommendation for eCommerce, raised $42M), Helpshift (AI-driven Customer Service, raised $39M) and Enlighted (IoT, Acquired by Siemens in 2018). He is also an investor in Mirantis (Cloud Computing), GoodData (SaaS BI) and Arcadia Data (Big Data 2.0). Sanjit has experience investing in Consumer and Enterprise sectors across several areas: Artificial Intelligence, Security, Big Data, IoT, Virtual Reality, eCommerce, etc. Sanjit has been an Advisor to Richard Branson’s Extreme Tech Challenge and Google Launchpad. Sanjit has been on US Govt Innovation Policy Advisory team. He is on Advisory Council of UN’s World Artificial Intelligence Organization. Sanjit has the fastest Eng PhD from University of Illinois (2yrs 9mo after undergrad), which he received in 2000 with top research awards. He also attended the VC Executive program at Haas School of Business, UC Berkeley. He’s an invited Speaker at several top conferences, eg SURGE/WebSummit, TiECon, ShopTalk, McKinsey Leadership Summit, Silicon Valley Open Doors, Global AI conference, etc.

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Dynamic Full-Cycle Recruiter with a proven track record of leveraging data-driven strategies to excel in talent acquisition across diverse industries, including SaaS Sales, Banking, Crypto, No Code/Low Code Software, and Renewable Energy. Skilled in delivering exceptional candidate experiences while driving recruitment success. Expertise in GTM hiring. Adept at managing end-to-end recruitment processes and fostering strong relationships with stakeholders. Passionate about utilizing innovation to optimize recruitment outcomes and contribute to organizational growth.

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Recruiting Globally

Navdeep Agarwal

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Designing, developing, and deploying highly scalable, battle-ready data analytics platforms right from ingestion to storing, querying TBs of data with seconds of latency and to exposing aggregated data at web-scale (few Petabytes). Experience with making data lakes, highly efficient Hadoop clusters, data pipelines, highly scalable web application I would love to design and develop things from scratch. My areas of interest are handling and processing web-scale data, microservices, machine learning, key-value stores, asyncio

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A Digital and Social Media Marketer by profession, and a curious tech evangelist at heart, I absolutely love conversing about all things social media, content creation, analytics, AI, product marketing and the future of tech, and how we can play a part in shaping it 🌎 I am the wizard behind the scenes of the best scroll stopping content you can see on Helpshift socials, and previously on CloudMoyo, Jazz Hands, and RANNNITI social media accounts. My expertise lies in: 🌈 Creative end-to-end content creation, 📶 Value-driven campaigns, ⚡️ Comprehensive social media optimization and analysis Beyond the professional realm, I find joy in baking, reading, video editing and immersing myself in podcasts 🎧 Currently obsessed with the testing latest AI tools and figuring how they could help transform social! ✅

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I am passionate about learning new technologies and exploring the reasons behind their existence. I believe in solving problems with a proper engineering mindset, always striving to understand the core principles that drive innovation. As a Backend Engineer, I have developed expertise in functional programming with Clojure and worked extensively with databases like YugabyteDB, Redis, and MongoDB. At CoinSwitch Kuber, I built a new audit system that significantly improved query performance and resolved critical issues impacting financial data accuracy. I also designed a parallel invoicing system, streamlining operations and preventing discrepancies in high-value transactions. During my time at Jeet11, I contributed to the development of RESTful APIs, implemented comprehensive unit tests, and optimized API performance, reducing latency and enhancing system efficiency. My journey in backend development is fueled by a passion for solving complex problems and a commitment to continuous learning and innovation.

Scott H. Edmonds

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Mentor and LP at Acceleprise, an early stage Venture Capital fund, based in SF. Operational Experience in Ireland, Australia, France, South Korea. Employee #10 at Marketo, one of the fastest growing Enterprise SaaS companies of all time. Our marketing automation solutions help marketers generate more high-quality sales leads and win more business with less manual effort. Marketers are then freed to focus on the strategic and creative elements that improve marketing return on investment (ROI). Previously Scott co-founded California Laser and acted as VP of Business Development and Production Manager. Before that he worked in Business Development at Pacific Vision Institute during its launch and high growth phase. Scott received a BA in Political Science and a BS in Psychology from CSU Chico, and his M.B.A from Case Western Reserve University (Weatherhead scholar) Specialties: Disruptive technologies, International Expansion, Business Development, Start-Ups, eCommerce, SaaS, Design & Architecture, medical services. Identifying and developing new revenue streams. Speaking: Dreamforce, San Francisco 2010 Blat Lapidot, Tel Aviv 2011 Funnel, London 2012 Macquarie Hosting SaaS Advisory Board, Sydney 2013 Awards: Marketo Top Overall Producer: 2007, 2008, 2009, 2010. Marketo Top International Producer: 2011, 2012, 2013 Weatherhead MBA Scholarship Recipient – 2007 Case Western Reserve University – Alumni in the Spotlight: http://www.case.edu/alumni/spotlight/march2011.html