Surveillance Officer- KMC MAG Solutions/DeepSentinel- June 2022- July2023 Conduct continuous surveillance of designated areas via CCTV systems. Identify and report any suspicious activities or security breaches promptly. Review recorded footage for incident investigation and evidence collection. Collaborate with security personnel and law enforcement agencies as needed. Maintain accurate records of surveillance activities and incidents. Customer Service and Sales Representative- VXI Global Holdings/AT&T- February 2022- June 2022- Discontinued Account Interact with customers via phone, chat, and email to address inquiries, provide product information, and resolve issues effectively and professionally. Identify sales opportunities and upsell AT&T products and services to meet sales targets and contribute to revenue growth. Manage customer accounts, including billing inquiries, plan changes, and account modifications. Maintain accurate and detailed records of customer interactions and transactions. Technical Support Representative- Transcom Worldwide/TalkTalk- February 2019- December 2020 Provide timely and efficient support to TalkTalk customers facing technical issues with their broadband, phone, TV, or mobile services. Diagnose and resolve technical problems related to internet connectivity, phone lines, router configuration, TV service, and mobile devices. Verify customer account details securely before addressing their concerns to maintain data privacy. Assist customers with setting up and configuring TalkTalk-provided hardware, such as routers, set-top boxes, or mobile devices. Escalate complex technical issues to higher-tier technical support or field technicians when necessary. Maintain detailed records of customer interactions, issues, and resolutions in TalkTalk’s systems. Educate customers on how to use their TalkTalk services efficiently, troubleshoot common issues, and manage their accounts online.