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Home - IntouchCX | Icebreaker

Home - IntouchCX

Home - IntouchCX

Where Purpose-Built AI Meets Limitless Potential We are partners in growth, helping to scale and […]

36 members

Contact info

Link

intouchcx.com

Members

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Principal Technical Program Manager

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Software Engineer on Instagram

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Experienced and driven leader with a strong track record of success across both fast-paced startups and established corporate environments. Skilled in Customer Success Management, Team Leadership, Strategy, and Operations — with a passion for building high-performing teams and delivering exceptional client outcomes. Graduated from Mariano Gálvez University with a background in business and operations, I bring a natural inclination toward process improvement, leveraging lean methodologies to drive efficiency and scalability. I thrive in dynamic environments, enjoy solving complex problems, and am always looking for opportunities to elevate the customer and team experience.

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Experienced Learning Lead with a demonstrated history of working in the consumer services industry, Technical Recruiting, Screening, Management, Applicant Tracking Systems, and Healthcare service. Currently part of an amazing Learning Experience Team. Took up a Bachelor's degree focused in Nursing Education from Cavite State University.

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Advocate of #HealthyHabits and #PerformanceMindset. Executive Coach at Salesforce & Liberty Coaching.

Annie Ermanis, SPHR

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Senior Talent Acquisition Lead at Seer Interactive

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As a BPO and CX professional since 2006, I’ve helped startups, unicorns, and Fortune 500 companies innovate and scale customer operations. I began at Goodbay Technologies in Bangalore, India, managing hiring, training, operations, QA, and client services—gaining invaluable frontline offshore experience. In 2009, I moved to Chicago to lead sales and growth, scaling the business from $2M to $35M in annual revenue and securing a successful exit. Today, I’m proud to be part of IntouchCX, continuing my passion for new logo growth at a world-class BPO with a strong culture, cutting-edge AI solutions, and a global footprint. I'm truly passionate about building meaningful relationships and creating solutions that deliver lasting value for everyone involved. What drives me is the opportunity to understand each client's unique needs and collaborate on strategies that lead to shared success in the BPO industry. I’m always excited to connect with like-minded professionals, industry peers, and potential partners here on LinkedIn. Whether you’re interested in exploring growth strategies, partnership opportunities, or simply exchanging insights, feel free to reach out. Great things happen when we collaborate and innovate together!

Raquel 'Kai' Sanchez

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I'm a full-stack developer who is a proficient problem solver skilled at finding efficient and reusable solutions. Quick to identify how to best use skills and temperament in any situation. My skills include: Frontend: HTML, CSS, JavaScript, React, jQuery Backend: Node.js, Express, RESTful APIs, PostgreSQL Tools: Mocha, Chai, Knex, Git, GitHub, Render, Vercel, Node Package Manager, Visual Studio Code

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Experienced professional skilled in brand implementation, content creation, mentoring, customer service, transportation and logistics coordination, merchandising, and data analysis. Proven expertise in web copywriting, recruitment, budget control, and report generation. Strong leadership and communication abilities. Summary -Implementing brand guidelines and creating captivating visuals for various social media platforms. -Excelling in crafting engaging content and managing social media moderation. -Mentoring and empowering recent graduates to handle daily marketing activities with proficiency. -Providing comprehensive assistance in recruitment and hiring processes, conducting interviews in multiple languages. -Managing order tracking and resolving customer concerns, earning a promotion for exceptional performance in customer service. -Coordinating transportation for engineering projects and negotiating with suppliers. -Developing merchandising strategies and coordinating the publication of articles in engineering magazines. -Assisting unemployed individuals in accessing educational programs. -Providing administrative support in web design and overseeing advertising projects. -Contributing to budget control and collaborating with finance and accounting departments. -Leading the development of quantitative reports to generate valuable brand and consumer insights using data-driven studies.

Naveen Vakadani

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