Leading a team is my passion, and supporting them when client implementations go sideways is something I pride myself in. I enjoy digging into customer problems and mentoring my team to help solve them with scalable processes. I’m a quick learner and can adapt easily to change. I believe in transparency, and the importance in gaining someone's trust. I'm a leader in timely implementations, effective resource management and great at de-escalating dissatisfied customers. I’m an accomplished Project Management and Client Delivery Leader with expertise in project lifecycle, process improvement, customer success, training & mentoring, and stakeholder collaboration. I believe in being kind to our colleagues and clients.