
Leading a team is my passion, and supporting them when client implementations go sideways is something I pride myself in. I enjoy digging into customer problems and mentoring my team to help solve them with scalable processes. I’m a quick learner and can adapt easily to change. I believe in transparency, and the importance in gaining someone's trust. I'm a leader in timely implementations, effective resource management and great at de-escalating dissatisfied customers. I’m an accomplished Project Management and Client Delivery Leader with expertise in project lifecycle, process improvement, customer success, training & mentoring, and stakeholder collaboration. I believe in being kind to our colleagues and clients.
nationalguard.com
athenahealth.com
meditech.com
amwell.com
imprivata.com
virginpulse.com
welltok.com
Burlington, Massachusetts, United States
Manager, Professional Services
Imprivata
• www.linkedin.com/company/imprivata
Nov 2024 - Present
Waltham, Massachusetts, United States
Customer Success Manager
Amwell
• www.linkedin.com/company/amwellcorp
Jul 2023 - Nov 2024
Boston, Massachusetts, United States
Director of Implementation
PatientIQ
• www.linkedin.com/company/patientiq
Jan 2023 - Jun 2023
Chicago, Illinois, United States
Director, Implementation and Client Delivery
Virgin Pulse
• www.linkedin.com/company/virgin-pulse
Apr 2022 - Jan 2023
Remote
Director Implementation Services
Welltok, a Virgin Pulse company
• www.linkedin.com/company/welltok-inc-
Jun 2019 - Mar 2022
Burlington, Massachusetts, United States
Manager of Implementation Services
Welltok, a Virgin Pulse company
• www.linkedin.com/company/welltok-inc-
Jan 2019 - Dec 2019
Burlington, MA
Project Associate
athenahealth
• www.linkedin.com/company/athenahealth
Dec 2008 - May 2010
Watertown, MA
Personal Trainer/Nutrition Specialist/Yoga Instructor
Forever Fit & Fitness Center
Dec 2007 - Dec 2009
Workers Compensation Case Manager
Coordinated Health
Jan 2007 - May 2007
Assistant Fitness Manager
All Together Fit, Inc.
Dec 2002 - Jul 2005