Results-driven technology analyst with a passion for optimizing business operations and fostering seamless communication. Adept at aligning technological solutions with strategic business objectives and driving user adoption to achieve results. With over 9 years of experience in process improvement and technical solutions in the SaaS industry, I am well-equipped to lead cross-functional initiatives and projects in various process areas. Committed to refining IT processes and delivering on multi-year roadmaps that align with organizational goals.