Chief Operations Officer, Canada DLL
IT Executive, Forward-thinking, results-driven leader with over 20 years of progressive experience developing and overseeing high-performing Business and Technology Project teams, and a solid track record of success leveraging a breadth of expertise to implement innovative strategies driving new business opportunities, efficiency gains, and cost reductions. Proven ability to capitalizing on excellent communication skills to liaise effectively between stakeholders of all levels and functions, fostering cross-functional collaboration to implement and deliver high-quality products and services as part of multi-million-dollar projects. Bilingual in English and French. CORE COMPETENCIES Strategy & Business Management | Program Delivery | Advisory Services & Communities of Practice | Enterprise Delivery Capabilities, Guidance & Analytics | Change Management & Communications | Corporate Portfolio Delivery | Business Architecture, Testing & Analysis | Disaster Recovery | Risk Identification & Mitigation | Coaching, Training & Mentoring | Delivery Operating Models Optimization | Continuous Process Improvement | Waterfall, Agile & DevOps Methodologies
dllgroup.com
foresters.com
manulife.com
sunlife.com
Canada
Chief Operations Officer, Canada
DLL
• www.linkedin.com/company/dllgroup
• Permanent Full-time
Oct 2021 - Present
Senior Director Of Operations, Head of Customer Success and Shared Services
Rethink Solutions
• www.linkedin.com/company/rethink-solutions-inc-
Mar 2019 - Oct 2021
Toronto, Canada Area
Director, Systems Services and Delivery Management, Group Functions Technology
Manulife
• www.linkedin.com/company/manulife-financial
Aug 2014 - Mar 2019
Toronto, Canada Area
Senior Portfolio Manager, North America
Foresters
• www.linkedin.com/company/foresters
Jan 2012 - Aug 2014
Toronto, Canada Area
Senior Manager, Client Relationship and Delivery Manager, Business Development and Sales
Univeris
• www.linkedin.com/company/univeris
Nov 2006 - Jan 2012
Toronto
Bilingual Plan advisor
USCI Education Savings Plans Inc.
Oct 1994 - Oct 1997
Mississauga