
Growth-Stage Technology Executive (COO) | Former Chief Client Officer | Ex-Google About: Customer-focused executive who transforms growing companies through operational excellence and customer success. Built my foundation at Google, managing a 1000+ vendor network across 7 countries and a $50B ad business. At Innovid, guided the company through multiple pivotal growth phases: - High-growth stage (50%+ YoY revenue growth, driving 10X growth in AdTech services) - Pre-IPO transformation (95%+ revenue retention, industry-leading margins) - Post-merger integration of 130+ person measurement solutions provider - Post-IPO focus on AI-driven productivity (10+ point margin improvement) and cash flow optimization (10% DSO reduction) Proven track record of building and scaling customer operations while driving technological innovation. Led 200+ person teams across account management, solutions engineering, and operations, consistently achieving >90% client satisfaction. Deep expertise in CTV, OTT, and digital media platforms with demonstrated ability to transform service delivery and operational efficiency through AI and automation. Expertise in: - Process Re-engineering & AI Implementation: Achieved >90% Client Satisfaction through workflow optimization and AI-enhanced processes, improving margins by 10+ points while reducing DSO by 10%. - Scaling Global Operations: Managed 1000+ vendor network across 7 countries, driving 10X growth in AdTech services while achieving 99.9% accuracy rates. Successfully integrated 130+ person post-merger teams. - Customer Success Leadership: Sustained 95%+ revenue retention through customer-centric initiatives. Grew self-service platform to 10% of revenue with 100% client retention while achieving highest gross margins. - Strategic Technology & Process Innovation: Led transformation from manual to automated processes across operations, reducing turnaround times by 50%. Developed 200+ internal tools at Google to improve service team efficiency. - CTV/OTT Media Excellence: Deep expertise in scaling video advertising operations, securing exclusive partnerships with major publishers including NBC Olympics through operational excellence and quality improvements.
siriusxm.com
innovid.com
goo.gle
condenast.com
timeinc.com
New York, New York, United States
Chief Operations Officer
Innovid
• www.linkedin.com/company/innovid
• Full-time
Feb 2023 - Present
New York, New York, United States
Chief Client Officer
Innovid
• www.linkedin.com/company/innovid
• Full-time
Jan 2019 - Feb 2023
New York, NY
SVP of Global Operations and Client Services
Innovid
• www.linkedin.com/company/innovid
Oct 2015 - Dec 2018
New York, NY
Scale Operations and Services for AdTech and Media
• www.linkedin.com/company/google
Jun 2014 - Oct 2015
Media and Platform Solutions - Data, Tools, Process Re-engineering
• www.linkedin.com/company/google
Oct 2011 - Jun 2014
New York, NY
Rich Media Technical Services
• www.linkedin.com/company/google
Oct 2010 - Oct 2011
Partner and Founder
MavenMC
May 1998 - Feb 2001
Senior Web Architect and Research Analyst
Economy.com
Jan 1997 - May 1998