Company Info for timeinc.com | IcebreakerMembers
Growth-Stage Technology Executive (COO) | Former Chief Client Officer | Ex-Google
About:
Customer-focused executive who transforms growing companies through operational excellence and customer success. Built my foundation at Google, managing a 1000+ vendor network across 7 countries and a $50B ad business. At Innovid, guided the company through multiple pivotal growth phases:
- High-growth stage (50%+ YoY revenue growth, driving 10X growth in AdTech services)
- Pre-IPO transformation (95%+ revenue retention, industry-leading margins)
- Post-merger integration of 130+ person measurement solutions provider
- Post-IPO focus on AI-driven productivity (10+ point margin improvement) and cash flow optimization (10% DSO reduction)
Proven track record of building and scaling customer operations while driving technological innovation. Led 200+ person teams across account management, solutions engineering, and operations, consistently achieving >90% client satisfaction. Deep expertise in CTV, OTT, and digital media platforms with demonstrated ability to transform service delivery and operational efficiency through AI and automation.
Expertise in:
- Process Re-engineering & AI Implementation: Achieved >90% Client Satisfaction through workflow optimization and AI-enhanced processes, improving margins by 10+ points while reducing DSO by 10%.
- Scaling Global Operations: Managed 1000+ vendor network across 7 countries, driving 10X growth in AdTech services while achieving 99.9% accuracy rates. Successfully integrated 130+ person post-merger teams.
- Customer Success Leadership: Sustained 95%+ revenue retention through customer-centric initiatives. Grew self-service platform to 10% of revenue with 100% client retention while achieving highest gross margins.
- Strategic Technology & Process Innovation: Led transformation from manual to automated processes across operations, reducing turnaround times by 50%. Developed 200+ internal tools at Google to improve service team efficiency.
- CTV/OTT Media Excellence: Deep expertise in scaling video advertising operations, securing exclusive partnerships with major publishers including NBC Olympics through operational excellence and quality improvements. 
Highly dedicated, motivated, and transformational business development executive with a proven track record of driving growth, innovation, and success by strategizing how to reach more clients. Always growing an organization by building client relationships and increasing sales. Highly skilled at generating leads and forecasting revenue from potential clients. Adept at fostering consultative and collaborative relationships to achieve exceptional results.
CORE COMPETENCIES
• Strategic Leadership: Proven ability to develop and execute strategic plans, drive business growth, and lead high-performing teams to achieve exceptional results.
• Business Development & Growth: Skilled in identifying new business opportunities, developing strategic partnerships, and driving revenue growth.
• Talent Management & Acquisition: Adept at attracting, developing top talent, with expertise in building and leading high-performing teams, and driving organizational growth through strategic talent acquisition.
• Marketing & Sales Expertise: Results-driven marketing and sales leader with expertise in developing and executing successful marketing campaigns and driving sales growth
• Collaborative Leadership & Communication: Effective communicator and collaborative leader with excellent interpersonal and relationship-building skills. 
