Company Info for siriusxm.com | IcebreakerMembers
Growth-Stage Technology Executive (COO) | Former Chief Client Officer | Ex-Google
About:
Customer-focused executive who transforms growing companies through operational excellence and customer success. Built my foundation at Google, managing a 1000+ vendor network across 7 countries and a $50B ad business. At Innovid, guided the company through multiple pivotal growth phases:
- High-growth stage (50%+ YoY revenue growth, driving 10X growth in AdTech services)
- Pre-IPO transformation (95%+ revenue retention, industry-leading margins)
- Post-merger integration of 130+ person measurement solutions provider
- Post-IPO focus on AI-driven productivity (10+ point margin improvement) and cash flow optimization (10% DSO reduction)
Proven track record of building and scaling customer operations while driving technological innovation. Led 200+ person teams across account management, solutions engineering, and operations, consistently achieving >90% client satisfaction. Deep expertise in CTV, OTT, and digital media platforms with demonstrated ability to transform service delivery and operational efficiency through AI and automation.
Expertise in:
- Process Re-engineering & AI Implementation: Achieved >90% Client Satisfaction through workflow optimization and AI-enhanced processes, improving margins by 10+ points while reducing DSO by 10%.
- Scaling Global Operations: Managed 1000+ vendor network across 7 countries, driving 10X growth in AdTech services while achieving 99.9% accuracy rates. Successfully integrated 130+ person post-merger teams.
- Customer Success Leadership: Sustained 95%+ revenue retention through customer-centric initiatives. Grew self-service platform to 10% of revenue with 100% client retention while achieving highest gross margins.
- Strategic Technology & Process Innovation: Led transformation from manual to automated processes across operations, reducing turnaround times by 50%. Developed 200+ internal tools at Google to improve service team efficiency.
- CTV/OTT Media Excellence: Deep expertise in scaling video advertising operations, securing exclusive partnerships with major publishers including NBC Olympics through operational excellence and quality improvements. 
