My tenure as a Customer Success Manager at Cisco has been defined by driving the adoption and growth of collaboration solutions, managing a substantial account base with a focus on customer lifecycle and strategic partnerships. With a determined approach to fostering product usage and reducing churn, the collaboration channels I oversee have thrived. Previously leading implementations for ChannelAdvisor, I directed a team to successfully onboard major e-commerce brands, enhancing their digital strategy across various platforms. This experience honed my analytical skills and deepened my understanding of customer needs, enabling me to effectively translate Cisco's offerings into valuable enterprise solutions.