CEO | President France @ Foundever

President and General Manager, French Market @ Foundever — building AI-powered customer experiences and operations at scale. Operator with P&L & GTM accountability, board-level governance background, and 20 years across tech & financial services. I lead transformations that reduce cost-to-serve, lift NPS, and grow revenue by pairing People + AI. Former exec at Société Générale (CIO/Innovation), Lloyds and Capgemini; Executive Chair at Treezor; NED & Audit Committee Chair at Boursorama. Track record: large-scale AI programs, CX redesign, data-driven operating models, and turnaround/scale-up contexts. Today at Foundever, my focus is deploying AI and multimodal data to augment agents and orchestrate world-class, compliant CX across Banking/Insurance, Retail, Telco, Utilities and the public sector. I manage teams on P&L, pricing, GTM, Operations, and value-based transformation. Beyond my executive roles, I am passionate about shaping the future through values and engagement. I am committed to fostering diversity, mentoring women entrepreneurs, championing allies, and supporting women in tech through angel investments at Leia Capital. I also serve as NED at the non profit Hub France AI association and at the HEC research committee. Topics: AI in CX, contact centers, operational excellence, workforce & quality, value engineering, governance. Open to: Executive roundtables, boards & advisory, keynotes/media on AI x CX.