Customer-focused, tech-savvy professional with a passion for delivering meaningful customer experiences and building lasting relationships. With 5+ years of experience across SaaS customer success, high-volume support, and communications. I consistently help users feel heard, supported, and empowered - whether they are enterprise clients, program participants, or community members. My goals are simple - listen to the customers and make them feel supported, then, help my team to build a product they love to engage with! I'm focused on bringing my skills to forward-thinking tech companies where I can continue championing customer outcomes, supporting product adoption, and contributing to long-term retention and growth. I specialize in balancing customer needs with business goals. My strength is translating user feedback into actionable insights, engagement strategies, and messaging that drive product adoption and long-term advocacy. I’m equally committed to scalable growth, collaborating with cross-functional teams like engineering and product to ensure both customers and internal teams thrive. Throughout my career, I’ve managed a book of 60+ customers, resolved enterprise-level support tickets within SLAs, implemented new integrations, and streamlined internal processes for SaaS migrations and upgrades. I’ve supported the full customer journey - from onboarding and adoption to renewals and growth - using data-driven strategies to increase engagement, reduce churn, and drive satisfaction. My background in journalism sharpened my ability to ask the right questions, listen actively, and communicate clearly with both customers and colleagues. Let’s connect if you’re building a team that values curiosity, cross-functional collaboration, and customer-centric thinking.