
Customer-focused, tech-savvy professional with a passion for delivering meaningful customer experiences and building lasting relationships. With 5+ years of experience across SaaS customer success, high-volume support, and communications. I consistently help users feel heard, supported, and empowered - whether they are enterprise clients, program participants, or community members. My goals are simple - listen to the customers and make them feel supported, then, help my team to build a product they love to engage with! I'm focused on bringing my skills to forward-thinking tech companies where I can continue championing customer outcomes, supporting product adoption, and contributing to long-term retention and growth. I specialize in balancing customer needs with business goals. My strength is translating user feedback into actionable insights, engagement strategies, and messaging that drive product adoption and long-term advocacy. I’m equally committed to scalable growth, collaborating with cross-functional teams like engineering and product to ensure both customers and internal teams thrive. Throughout my career, I’ve managed a book of 60+ customers, resolved enterprise-level support tickets within SLAs, implemented new integrations, and streamlined internal processes for SaaS migrations and upgrades. I’ve supported the full customer journey - from onboarding and adoption to renewals and growth - using data-driven strategies to increase engagement, reduce churn, and drive satisfaction. My background in journalism sharpened my ability to ask the right questions, listen actively, and communicate clearly with both customers and colleagues. Let’s connect if you’re building a team that values curiosity, cross-functional collaboration, and customer-centric thinking.
accelerist.com
vailresortscareers.com
Austin, Texas, United States
Customer Success Manager
BL.INK
• www.linkedin.com/company/blinksmartlinks
Sep 2023 - Jan 2025
Director of Customer Experience
Accelerist
• www.linkedin.com/company/accelerist
Jan 2021 - Jan 2023
Austin, Texas, United States
Account and Marketing Manager
Accelerist
• www.linkedin.com/company/accelerist
Sep 2019 - Jan 2021
Austin, Texas Area
Ski Instructor
Vail Resorts
• www.linkedin.com/company/vail-resorts
Nov 2018 - May 2019
Breckenridge, Colorado
Program Advisor
Texas Teachers
• www.linkedin.com/company/texas-teachers-acp
Nov 2017 - Oct 2018
Houston, Texas Area
Reporter
El Campo Leader-News
• www.linkedin.com/company/el-campo-leader-news
Jan 2017 - Nov 2017
El Campo, Texas
Intern
Kristy Ozmun Public Relations
Aug 2014 - Dec 2014
Austin, Texas
Junior Publicist
Stephanie Barko, Literary Publicist
Jan 2014 - Dec 2014
Austin, Texas Area
Editorial Intern
Austin Fusion Magazine
Aug 2013 - May 2014
Austin, Texas
Summer Intern
El Campo Leader-News
May 2012 - Aug 2012