Accelerist | Icebreaker

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Accelerist | Icebreaker

Accelerist

Accelerist

The Software Solution Connecting Companies and Charities. Accelerist helps you prospect, measure and fundraise for social impact partnerships.

3 members

Contact info

Link

accelerist.com

Members

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Customer-focused, tech-savvy professional with a passion for delivering meaningful customer experiences and building lasting relationships. With 5+ years of experience across SaaS customer success, high-volume support, and communications. I consistently help users feel heard, supported, and empowered - whether they are enterprise clients, program participants, or community members. My goals are simple - listen to the customers and make them feel supported, then, help my team to build a product they love to engage with! I'm focused on bringing my skills to forward-thinking tech companies where I can continue championing customer outcomes, supporting product adoption, and contributing to long-term retention and growth. I specialize in balancing customer needs with business goals. My strength is translating user feedback into actionable insights, engagement strategies, and messaging that drive product adoption and long-term advocacy. I’m equally committed to scalable growth, collaborating with cross-functional teams like engineering and product to ensure both customers and internal teams thrive. Throughout my career, I’ve managed a book of 60+ customers, resolved enterprise-level support tickets within SLAs, implemented new integrations, and streamlined internal processes for SaaS migrations and upgrades. I’ve supported the full customer journey - from onboarding and adoption to renewals and growth - using data-driven strategies to increase engagement, reduce churn, and drive satisfaction. My background in journalism sharpened my ability to ask the right questions, listen actively, and communicate clearly with both customers and colleagues. Let’s connect if you’re building a team that values curiosity, cross-functional collaboration, and customer-centric thinking.

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I help small businesses break through the $1M–$10M growth ceiling. As a Partner at Trivera Capital, I work with founders to turn what’s working into what scales — using proven growth levers, sharp operational strategy, and margin-focused decision-making. We partner with high-potential companies that are doing real revenue, but need a better system to grow — not just more leads. My specialties: • Growth strategy for SMBs ($1M–$10M) • Referral & partner network monetization • Productized services + recurring revenue • Go-to-market clarity and sales enablement • Unlocking margin to fuel sustainable scale I also lead the Trivera Growth Accelerator — a hands-on program for SMBs ready to grow faster, profitably, and with more leverage. If your business has traction and you're ready to operationalize scale, let’s talk.

Nicole West, M.S.M

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As the Director of Customer Experience at Accelerist, I was on the forefront of a passionate team delivering exceptional solutions and services to our clients in the social impact sector. We partner with nonprofits and companies to create and execute effective strategies that drive positive change and increase social return on investment. With a Masters in Management Information Systems from Texas Southern University, I have a strong background in developing and implementing software solutions that meet the needs and expectations of our customers. I have successfully managed and delivered multiple large-scale projects, using agile and waterfall methodologies, confluence, and wrike tools, and increasing efficiency by 35% across several teams. I also have a proven track record of maintaining high-quality customer interactions, with exceptional response rates and retention rates. My core competencies include agile project management, product development, roadmapping, QA testing, team collaboration, creative innovation, OKR generation, and customer journey mapping. I am always eager to learn new customer adoption techniques and to engage multiple teams to accomplish project goals. Notable Skills and Achievements: * Ability to manage, scope and run large scale projects effectively * Ability to constantly learn new customer adoption techniques to improve adoption and retention rates * Proven track record of maintaining high quality customer interactions with exceptional response rates *Developed and implemented advanced customer training programs * Implemented software tools such as confluence and write to increase efficiency *Conducted in-depth product training sessions, recordings and webinars * Established and managed two customer community platforms *Established a customer health monitoring system, identifying at-risk accounts early on and implementing corrective actions * Ability to engage multiple teams to accomplish project goals * Brilliant communication that can demonstrate overall benefits clearly to influence decision makers * Capable of managing complex data and organizing information into digestible bits * Diverse problem solver that con conceptualize ideas into attainable goals * Excellent written and verbal cross departmental communicator Tools: * Microsoft Office * Google Suite * Confluence * Salesforce * Hubspot * Zapier * Slack * Wrike * Asana * Jira * Looker * Fullstory Experience in: * SaaS * E-commerce * Consulting * B2B/B2C * Startup A proud member of Alpha Kappa Alpha Sorority Inc. 💗 💚