Anthony is a User Experience Researcher currently working at Twilio. Previous positions were with Intuit, Concur Technologies, Microsoft, AT&T Mobile, and POP! Multimedia (web design agency). He has worked on numerous SAAS, communications, hardware, and software products, and is capable of providing insightful research-based solutions to usability problems in any of these spaces. He has over 18 years of research experience using the following methodologies: Iterative, Formative, and Scorecard lab studies, Cognitive Walkthrough, Field studies, Heuristic evaluation, Structured interviews, Focus groups, Hardware "Form" studies, and Qualitative data analysis. Additionally, Anthony gained extensive experience with website design and development through the 3 years he worked at POP! Multimedia where he worked on many projects ranging from small local bank and e-commerce sites to internationally renowned performing arts organizations. Research Methodology Experience: • Lab usability studies (formative, Iterative, benchmark, and scorecard) • Field studies • Qualitative data analysis • Hardware “form” evaluation studies • Structured interviews • Cognitive walkthroughs • Heuristic evaluations • Focus groups • Literature research