Company Info for therabody.com | IcebreakerMembers
I specialize in the human side of B2B SaaS sales and technology adoption, creating collaborative environments where client teams thrive with new solutions. My consultative approach centers on building healthy relationships, fostering development, and ensuring clients are comprehensively set up for success, driving both immediate adoption and long-term growth.
Key Focus Areas:
🟩 Designing targeted onboarding and training programs that accelerate time-to-value
🟩 Crafting user-centric resources that demystify complex software and enhance product stickiness
🟩 Nurturing strong stakeholder relationships to maximize upsell and cross-sell opportunities
🟩 Translating user feedback into actionable insights for product improvements and account expansion
🟩 Driving key engagement metrics through strategic, supportive customer success initiatives
As a BIPOC professional with a background in User Experience research, I bring unique insights to the entire customer lifecycle - from initial onboarding to ongoing account management. My UX expertise bridges the gap between software functionality and user needs, transforming client interactions into a seamless journey that cultivates shared success and sustainable revenue growth.
With a foundation in psychology, sociology, and a proven track record of exceeding KPIs across sales and customer experience roles, I am adept at influencing positive change and driving results. I leverage data insights and a deep understanding of customer behavior to optimize processes, enhance user adoption, and ultimately foster high-performing, long-term client partnerships.
My goal is to create customer journeys where every stakeholder feels heard and valued, leading to increased product usage, expanded contracts, and passionate advocates for our solutions.
Let's connect and explore how we can create exceptional B2B SaaS customer experiences that put people first while consistently surpassing business objectives and revenue targets. 
Sophia Amoruso is the Founder & Managing Partner at Trust Fund, an early-stage venture fund focused on pre-seed and seed stage companies.
In 2020, Sophia founded Business Class, a comprehensive 10-week digital course for entrepreneurs, creatives, and freelancers, which has built a community of over 3,000 founders across the globe.
In 2017, Sophia founded Girlboss, a community for ambitious women. Sophia also hosted podcast Girlboss Radio from 2015-2020, which garnered over 20 million downloads. In December 2019, it was announced that Girlboss had been acquired by Attention Capital.
Her 2014 New York Times Bestseller #GIRLBOSS, which chronicled her early life as well as her experience as the founder of fashion empire Nasty Gal, was adapted into a scripted TV series that premiered on Netflix in 2017 and was produced by Charlize Theron. Sophia has also authored two other books: Nasty Galaxy and the Girlboss Workbook.
Sophia made her mark when she founded Nasty Gal in 2006 and bootstrapped it to $28 million profitably, raising $60 million in venture capital and scaling the business to over $100 million in revenue. Sophia became a member of the CFDA in 2016.
Sophia has been featured on the cover of Forbes magazine's 2016 America's Richest Self Made Women issue and featured in the Fortune 40 under 40, Forbes 30 under 30, Inc. 30 under 30, and Fast Company’s Most Creative People in Business lists. 
