I specialize in the human side of B2B SaaS sales and technology adoption, creating collaborative environments where client teams thrive with new solutions. My consultative approach centers on building healthy relationships, fostering development, and ensuring clients are comprehensively set up for success, driving both immediate adoption and long-term growth. Key Focus Areas: 🟩 Designing targeted onboarding and training programs that accelerate time-to-value 🟩 Crafting user-centric resources that demystify complex software and enhance product stickiness 🟩 Nurturing strong stakeholder relationships to maximize upsell and cross-sell opportunities 🟩 Translating user feedback into actionable insights for product improvements and account expansion 🟩 Driving key engagement metrics through strategic, supportive customer success initiatives As a BIPOC professional with a background in User Experience research, I bring unique insights to the entire customer lifecycle - from initial onboarding to ongoing account management. My UX expertise bridges the gap between software functionality and user needs, transforming client interactions into a seamless journey that cultivates shared success and sustainable revenue growth. With a foundation in psychology, sociology, and a proven track record of exceeding KPIs across sales and customer experience roles, I am adept at influencing positive change and driving results. I leverage data insights and a deep understanding of customer behavior to optimize processes, enhance user adoption, and ultimately foster high-performing, long-term client partnerships. My goal is to create customer journeys where every stakeholder feels heard and valued, leading to increased product usage, expanded contracts, and passionate advocates for our solutions. Let's connect and explore how we can create exceptional B2B SaaS customer experiences that put people first while consistently surpassing business objectives and revenue targets.