
I specialize in the human side of B2B SaaS sales and technology adoption, creating collaborative environments where client teams thrive with new solutions. My consultative approach centers on building healthy relationships, fostering development, and ensuring clients are comprehensively set up for success, driving both immediate adoption and long-term growth. Key Focus Areas: š© Designing targeted onboarding and training programs that accelerate time-to-value š© Crafting user-centric resources that demystify complex software and enhance product stickiness š© Nurturing strong stakeholder relationships to maximize upsell and cross-sell opportunities š© Translating user feedback into actionable insights for product improvements and account expansion š© Driving key engagement metrics through strategic, supportive customer success initiatives As a BIPOC professional with a background in User Experience research, I bring unique insights to the entire customer lifecycle - from initial onboarding to ongoing account management. My UX expertise bridges the gap between software functionality and user needs, transforming client interactions into a seamless journey that cultivates shared success and sustainable revenue growth. With a foundation in psychology, sociology, and a proven track record of exceeding KPIs across sales and customer experience roles, I am adept at influencing positive change and driving results. I leverage data insights and a deep understanding of customer behavior to optimize processes, enhance user adoption, and ultimately foster high-performing, long-term client partnerships. My goal is to create customer journeys where every stakeholder feels heard and valued, leading to increased product usage, expanded contracts, and passionate advocates for our solutions. Let's connect and explore how we can create exceptional B2B SaaS customer experiences that put people first while consistently surpassing business objectives and revenue targets.
justworks.com
unfpa.org
therabody.com
yelp.com
drinklmnt.com
jopwell.com
Brooklyn, New York, United States
Onboarding Manager
Justworks
ā¢Ā www.linkedin.com/company/justworks-
ā¢Ā Full-time
Aug 2024 - Present
New York City
Youth Programs & Family Engagement | Recruitment Coordinator | Children's Activities Designer
Wilder Park
ā¢Ā Freelance
Jul 2023 - Aug 2024
Brooklyn, New York, United States
CX - Business Development Consultant (Contract)
Drink LMNT
ā¢Ā www.linkedin.com/company/drink-lmnt
Jan 2023 - Jul 2023
New York City Metropolitan Area
Mid Market Account Executive
Jopwell
ā¢Ā www.linkedin.com/company/jopwell
ā¢Ā Full-time
Sep 2022 - Oct 2022
New York City Metropolitan Area
Account Executive, SMB
Jopwell
ā¢Ā www.linkedin.com/company/jopwell
ā¢Ā Full-time
Apr 2022 - Aug 2022
New York City Metropolitan Area
Sales Account Executive
Therabody
ā¢Ā www.linkedin.com/company/therabody
ā¢Ā Full-time
Oct 2021 - Apr 2022
Studio Assistant
Amazing Yoga
ā¢Ā Part-time
Jan 2015 - May 2018
Pittsburgh, Pennsylvania, United States