Company Info for readingprograms.org | Icebreaker

Company Info for readingprograms.org | Icebreaker

Members

Doug Strickland

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Technical Talent

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Passionate reader and writer studying the intersection of tech and the humanities. I love hearing other people’s life stories and ways of being, and with a Bachelor’s in Comparative Literature and a minor in Philosophy from Colorado College, I established a foundation of knowledge in global literature and modern philosophical thought. As an incoming M.A. in Humanities student at the University of Chicago, I will study English and Digital Studies, exploring the creative potential for new forms of technology and the impacts of tech on culture.

Harley Campbell

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I am a full-time instructor for the UofSC Department of English. My passions are teaching the crafts of writing and research, mentoring new teachers and students, and studying biblical retellings in medieval and early modern England.

Catherine Saccone

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Recent Graduate of Oberlin College

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Design Leadership Recruiting

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Dedicated business development professional with excellent inter-personal relationship management and communication skills.

Shannon Conboy, MBA

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Manufacturing Operations Team Lead

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"And this I believe: that the free, exploring mind of the individual human is the most valuable thing in the world." - John Steinbeck And I am forever grateful for the opportunities I have had to explore throughout my life, personally and professionally. I've been an English professor, a special ed math teacher, a healthcare DME trainer, Sprinklr's first trainer, and now a Senior Director of Content/Curriculum with Sprinklr's Enablement & Productivity team. For the past 8 years, I've had the privilege of working with Sprinklr, the world's first Unified Front Office platform for Modern Channels, purpose-built to help large brands create, manage, and optimize valuable social experiences that customers will love on 20+ social channels and brand websites. Personally, I'm a geek over communication...clear, creative, and honest communication between two or more people through whatever medium is available. Above all, I value sincerity, patience, and thoughtful care. And if I'm being completely sincere, I also love jokes. Really, really dumb jokes. Sometimes, even just plain old nonsense.

Eleanor van den Heuvel, PhD

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As Senior Director of Customer Experience Platform Operations at Coinbase, I lead the shared services that power our global Consumer and Compliance CX organizations—including Data Analytics, Workforce Management, Vendor Management, Learning & Development, Quality Assurance, Content Strategy, and Incident Response. My team ensures that our CX operations are data-driven, scalable, and strategically aligned to enhance both customer experience and business efficiency. With 15+ years in regulated finance and consumer operations, I specialize in building and scaling global programs that drive measurable impact. My expertise spans analytics, operational strategy, risk management, and continuous improvement, with a deep focus on balancing quantitative rigor with qualitative insight to solve complex challenges. I thrive in ambiguous, high-stakes environments, where I craft practical, data-informed roadmaps to optimize resources and scale intelligently for long-term success. Passionate about operational excellence, I empower cross-functional teams to deliver results in dynamic, high-growth industries—ensuring our CX organization remains resilient, adaptive, and customer-focused.

Vernisha Tavares

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