
As Senior Director of Customer Experience Platform Operations at Coinbase, I lead the shared services that power our global Consumer and Compliance CX organizations—including Data Analytics, Workforce Management, Vendor Management, Learning & Development, Quality Assurance, Content Strategy, and Incident Response. My team ensures that our CX operations are data-driven, scalable, and strategically aligned to enhance both customer experience and business efficiency. With 15+ years in regulated finance and consumer operations, I specialize in building and scaling global programs that drive measurable impact. My expertise spans analytics, operational strategy, risk management, and continuous improvement, with a deep focus on balancing quantitative rigor with qualitative insight to solve complex challenges. I thrive in ambiguous, high-stakes environments, where I craft practical, data-informed roadmaps to optimize resources and scale intelligently for long-term success. Passionate about operational excellence, I empower cross-functional teams to deliver results in dynamic, high-growth industries—ensuring our CX organization remains resilient, adaptive, and customer-focused.
coinbase.com
compass.com
amazon.com
plated.com
primary.vc
goo.gle
readingprograms.org
New York, New York, United States
Senior Director, Customer Experience Platform Operations
Coinbase
• www.linkedin.com/company/coinbase
• Full-time
Jan 2025 - Present
New York, New York, United States
Sr Director, Retail and Compliance Knowledge | Chief of Staff to SVP of CX Operations and Tech
Coinbase
• www.linkedin.com/company/coinbase
• Full-time
Aug 2022 - Dec 2024
New York, United States
Director of Knowledge Management
Coinbase
• www.linkedin.com/company/coinbase
• Full-time
Jun 2020 - Aug 2022
New York, New York, United States
Expert (Primary Expert Network)
Primary Venture Partners
• www.linkedin.com/company/primary-venture-partners
Jun 2020 - Feb 2025
New York, New York, United States
National Director, Support Operations
COMPASS
• www.linkedin.com/company/compassinc
Jan 2019 - Apr 2020
New York City, Stati Uniti
Curriculum Writer
News in Slow Italian
Oct 2012 - Jun 2013
Italian Teacher
GoLingo!
Sep 2012 - Jun 2013