Company Info for onprocess.com | IcebreakerMembers
Proven Leader, AVP, Director, Manager in Network Engineering and IT. Having over 25 years of education and experience in IT Networking LANs and WANs, Servers, HelpDesk, Security, and software applications. In-depth experience in all aspects of the field.
Specialties: Senior Management, Global Management, Operations, Design, Applications, Implementations, Installations, Maintenance, Budgeting, Negotiating, Engineering, Quality Assurance, Performance, Provisioning, System Backups, Reporting, Alerting, Servers, Security, Firewall, Software Integration, Planning of Facilities, Call Center, Contact Center, SAN, VOIP, Voice Switching, Network Engineering and Operations, Cisco, EMC, HP, Dell, Nortel, Avaya, Ciena, Microsoft, Unix, Linux, LAN/WAN, and Cloud.
Expert at reducing costs while increasing performance and reliability. 
Lead ★ Challenge ★ Enable ★ Drive Transformation to Reduce Customer and Employee Effort
Passionate about Learning, Technology, Transformation, and eating/exercise
A student of leadership, driving change, setting expectations, and holding teams accountable. Challenge yourself, be more vulnerable, open and honest.
With nearly 25 years of Business - Sales - Transformation experience spanning multiple verticals, focused on Business Operations, Software, and Services. I have learned a great deal from the successes and failures and I continue to grow and share insights into what I have experienced in many organizations around change, transformation, and impacting the customer experience.
I enjoy connecting with people to learn about their business, challenges, and what drives them. I always appreciate those that make it this far in a profile, you're the best!
Interests: Leadership | Customer Experience | Technology | Change Management | Business Development | Team Building 
I’m currently working as a Team Leader with a deep-rooted belief in smart work, continuous learning, and dynamic growth—both professionally and personally.
What drives me is a culture that promotes technical exposure, encourages individuality, and offers space to bloom in one’s own unique way. I thrive in high-pressure, fast-paced environments and take pride in driving positive outcomes through customer retention, performance optimization, and people-centric leadership.
With a strong background in customer handling, team management, and strategic execution, I bring clarity, creativity, and commitment to every challenge. I enjoy identifying unconventional yet impactful ways to create customer delight and business value.
Throughout my journey, I’ve honed the ability to balance organizational goals with meaningful relationships—helping teams unlock their potential while delivering results that matter.
Always open to learning, collaborating, and growing. Let’s connect! 
