Team Lead-Technical Support
Avalara
• www.linkedin.com/company/avalara
• Full-time
Apr 2024 - Present
Pune, Maharashtra, India
Analyst-Customer Excellence
Avalara
• www.linkedin.com/company/avalara
• Full-time
Jul 2022 - Mar 2024
Pune, Maharashtra, India
Associate- P2P Specialist
Binance
• www.linkedin.com/company/binance
• Full-time
Feb 2022 - May 2022
Remote
Associate: Escalations Specialist (Retail)
Amazon Development Center
• www.linkedin.com/company/amazon-development-center-poland
• Full-time
Sep 2019 - Jan 2022
Pune Area, India
Operational Specialist- Logistics
OnProcess Technology
• www.linkedin.com/company/onprocess-technology
• Full-time
Oct 2017 - May 2018
Kolkata, West Bengal, India

I’m currently working as a Team Leader with a deep-rooted belief in smart work, continuous learning, and dynamic growth—both professionally and personally. What drives me is a culture that promotes technical exposure, encourages individuality, and offers space to bloom in one’s own unique way. I thrive in high-pressure, fast-paced environments and take pride in driving positive outcomes through customer retention, performance optimization, and people-centric leadership. With a strong background in customer handling, team management, and strategic execution, I bring clarity, creativity, and commitment to every challenge. I enjoy identifying unconventional yet impactful ways to create customer delight and business value. Throughout my journey, I’ve honed the ability to balance organizational goals with meaningful relationships—helping teams unlock their potential while delivering results that matter. Always open to learning, collaborating, and growing. Let’s connect!
avalara.com
aboutamazon.pl
binance.com
onprocess.com
Pune, Maharashtra, India