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Fast & Convenient Car Rental at 1,500+ Locations | Icebreaker

Fast & Convenient Car Rental at 1,500+ Locations

Fast & Convenient Car Rental at 1,500+ Locations

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nationalcar.com

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Lou (Lewis) Carbone

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To further develop tools and methods for optimizing the value experiences create for customers, employees and stakeholders. LOU CARBONE BIOGRAPHICAL SCKETCH Founder & CEO (Chief Experience Officer) Experience Engineering, Inc. Lou Carbone is founder and CEO of Experience Engineering®, Inc., an experience management consulting firm, the first of its kind decades ago, based in Minneapolis, Minnesota working with customer and employee experience management systems. Since the late 1980’s, Carbone has continuously been at the forefront of studying, exploring and developing value creation through experience management and is often referred to as the Godfather of Experience Management. He is recognized as a thought leader in the field as well as an experience management futurist continuously innovative, hands-on academic/practitioner. He wrote the book “Clued In: How to keep customers coming back, again and again, published by FT Prentice Hall which won Fast Company’s Reader’s Choice Award. He co-authored in The Cornell Hospitality Quarterly that was cited as the best paper of 2014 by Sage Publications on “Sticktion": Assessing Memory for the Customer Experience” More than two decades has collaborated very often with Dr. Leonard Berry, of the Mays School at Texas A&M speaking, writing. He has been a guest lecturer repeatedly at the Questrom School of Business at Boston University, S.C. Johnson School of Business at Cornell, The Mays School of Business at Texas A&M, Carlson School of Business at the University of Minnesota, Lou originated the concept of Emotional and Unconscious Clue Based Experience Design and Total Experience Management® and a robust proprietary methodology and perspective called Experience Engineering®.

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Building Relationships | Providing Value

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Business Development Manager @ BT Group connecting people and businesses in the UK and around the world through broadband, mobile,IT and network infrastructure

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VP Sales Unmanned @ Phase One

Clare Jones ACIM Account Director

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Successfully supporting you grow the marketing and sales capability in your team

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A little bit about me: * I am driven by helping my customers achieve their goals and maximize their investment in our technology. I moved to Customer Success in order to continue providing value after the decision to use MongoDB is made. * Why? I'm driven by building meaningful relationships and helping others achieve everything they've set out to achieve. Coming from a non-technical background, I'm thirsty to continue to grow my technical knowledge and help my customers solve interesting challenges. * I've had a unique career journey at MongoDB having personally made the career transition to tech sales recently and gained unique experience in multiple roles from SDR —> Account Executive —> SDR Leader —> Inside Sales Leader --> Customer Success at MongoDB has afforded me the opportunity to pour that passion into my customers. Our team: * Customer Success organization comprised of a diverse group of highly driven, incredibly intelligent A-players with a growth mindset. MongoDB, the company: * Currently the world’s most wanted database among developers 4 years running according to Stack Overflow’s annual developer survey. * Just under 2% market share in the world’s largest addressable market (database) which is expected to reach $120B per year in 2025 Outside of work, I'm a native Texan driven by music, travel, family, friends, and Dad jokes. I gravitate towards competition and sports (playing and watching) is largely how I spend my free time.