Harte Hanks • The Customer Company | Icebreaker

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Harte Hanks • The Customer Company | Icebreaker

Harte Hanks • The Customer Company

An award-winning marketing agency specializing in marketing, customer care, fulfillment, and logistics from purchase to delivery and everything in between.

36 members

Contact info

Link

hartehanks.com

Members

Jonathan Shelton

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Driven by a passion for problem-solving, I thrive on the challenges of the evolving tech landscape.

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I am an RHCE and Unix/Linux admin formerly specializing in LAMP. In my time in IT, I have worked with a small ISP as a technical support person at the start and left as the system and network administrator. I've owned and operated my own web hosting company handling primarily the technical networking and system sides but also for a time being the primary on financials. I also did similar systems and networking for an NPO, specifically the Church in Austin, whom I still help out with technical issues from time to time. I spent a few years as a technical support and operations analyst for Spansion. In addition to our support responsibilities, my group managed the data center and monitored and responded to all systems in it. This was a great opportunity to develop skills with a broader number of platforms. I then moved within Spansion to a Unix systems engineer, which afforded me even more opportunities to develop new skills such as storage administration, backup configuration and administering High Availability clusters and systems. I then spent some time as a shift lead for Charles Schwab in Data Center Operations. This furthered my knowledge of high availability environments and clustering. I also picked up quite a few additional people management skills during that time. I've spent some years now back in smaller companies starting with Iverse Media LLC, moving on to Fluent Concepts LLC, and now Library Pass Inc. supporting their server systems, DNS, databases, and network. Specialties: Unix and Linux System Administration, LAMP development, budget server configuration, Web Hosting Environments, RHCE, AWS

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With over ten years of customer service experience, working to build relationships with clients is my passion. Looking to help business and community relations through organization, attention to detail, and positive problem solving. Professional interests: writing, acting, directing, advertising, Public Relations Key terms: optimistic, loyal, responsible, passionate, open-minded

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Google: SocialSoundSystem I am one eclectic eccentric Social Sound System with a healthy frustration with the world around me. I am a pragmatic-idealist who refuses to accept that simply because it is the ideal that it is unattainable... That there are always steps, we just gotta find the right ones even if they conflict with our own self interest. To achieve the impossible, "it is precisely the unthinkable that must be thought." I want to change the way people think about music. If music is a measure of cultural identity, then I am for ANYTHING and EVERYTHING that keeps music moving forward. Technology and social media are pushing music beyond the reach of corporate dollars by placing it back in the hands of the fan. Music isn't a business... IT'S AN INALIENABLE RIGHT. And remember kids, the RIAA is not your friend. Specialties: Music, Online Media, Mobile Apps, Topspin Certified, Microsoft Office, knowledge of Adobe Creative Suite, Salesforce.com, Web 2.0, social media, social networking, personal branding, account management, data entry, community management, business development

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Co-chair of the Brian & Patricia Giese Foundation, Co-founder of True Influence. Husband, father and grandfather.

Charlie Simmons

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In early 2024, I returned to my alma mater, Boston College, to work in University Advancement leadership focused on Major Gift development with BC alumni, parents and friends at both the individual, corporate and family office levels. My role is one of a leader, advisor and strategist, consulting closely with those interested in having Boston College be part of their philanthropic and investment strategy. Previously, I worked for over three decades as a B2B Executive GTM Sales Leader, successfully navigating complex global landscapes, leading Enterprise-level Cloud-based Software & Services sales, marketing and customer success teams for both Global 1,000 and SMB companies. I have a proven track record of transforming businesses into REVENUE POWERHOUSES by crafting and executing high-impact strategies that fuel business growth at scale, including three successful exits/sales to/with Private Equity. In the ever-evolving technology sector, I didn't just manage GTM teams, I led business evolution and redefined what success metrics should look like for the future. My daily focus centered around new customer acquisition, customer retention and client upsell/cross-sell along with the sales activities, demand generation and marketing initiatives required to be successful with numerous high growth companies. SALES, to me, is both an art and a science! I have continuously delivered not just good but EXCEPTIONAL RESULTS. I have fostered a culture of continuous improvement & led cross-functional teams to achieve common objectives. My commitment to customer-centricity ensures not just short-term gains but long-term customer loyalty and satisfaction. With a solid foundation in financial acumen, I have made decisions that align with organizational goals, mitigate risks, and contribute to sustained profitability. My communication skills are a powerful asset in articulating a compelling vision, influencing stakeholders and fostering a shared commitment to success. Leadership Philosophy - enable your sales teams to realize their fullest potential by coaching them to reach goals that they could not reach on their own. Management Philosophy - the team does not work for you, you work for the team - invert the organization and empower every member of your team to be the CEO of a franchise for your business. Operational Philosophy - inspect what you expect, challenge the status quo and operate with a sense of urgency as if every day is the end of the quarter or fiscal year. Open to networking with fellow industry leaders, collaborators, and other visionaries!

Alexandra Beatrix Manalansan

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I am a Workforce Analyst both Real-time and Scheduler. I have worked for different BPOs aswell as for a Client based company. My main responsibility was to asses the best way for a plan to go smoothly based on standard processes given by clients. In my 5 years working for the Workforce Management team, I have learned how to use a wide range of WFM tools as well as general admin tools proficiently. Tool Competencies: Microsoft Office Proficient, NICE IEX expert, AVAYA, Impac 360 proficient, GSuite, Liverperson, Talkdesk, Salesforce Team-player; Multi-tasker; Speaks English fluently; great overall energy.

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Jennifer Schultz

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Technology Partnerships at Shopify

Sebastian Pistritto

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I’m a four-time Chief Marketing Officer with over 20 years of experience leading B2B SaaS and technology marketing organizations through periods of rapid transformation and growth. My passion lies in building high-performance teams, scaling marketing operations, and transforming complex businesses into globally recognized brands. Throughout my career, I’ve partnered with CEOs and executive teams to drive strategy, brand leadership, and measurable revenue growth. I specialize in creating marketing systems that accelerate demand, expand international markets, and strengthen enterprise customer relationships. I believe marketing’s true power lies at the intersection of brand, data, and relationships — where insights drive creativity, and creativity drives growth. Specialties include: • B2B SaaS Growth & GTM Strategy • Global Brand Development & Positioning • Demand Generation & Account-Based Marketing (ABM): • Executive Thought Leadership & PR Strategy • Marketing Team & Vendor Leadership • International Market Expansion • CAC Optimization & ROI Accountability • Event, Partnership & Channel Marketing Skills: • B2B SaaS Marketing Leadership • Global Go-to-Market Strategy • Brand Building & Positioning • Thought Leadership Development • Account-Based Marketing (ABM) • Digital Demand Generation • PR, Media & Analyst Relations • Team Building & Mentorship • Vendor & Agency Management • Partnership & Event Marketing • International Expansion • Revenue Growth & ROI Optimization Publications & Thought Leadership: I am the author of three business books. • A Practical Guide to Account-Based Marketing • A Practical Guide to Digital Marketing • A Practical Guide to Channel Management I have contributed articles to Pharmacy Times, bridging healthcare operations with marketing.