Workforce Management Analyst
Alta Resources
• www.linkedin.com/company/alta-resources
• Full-time
Jan 2023 - Present
Philippines
Real Time Analyst
Coinbase
• www.linkedin.com/company/coinbase
• Full-time
Feb 2022 - Dec 2022
Workforce Scheduling Analyst
Optum Global Solutions International B.V.
• Full-time
Feb 2018 - Feb 2022
Analyst
TELUS
• www.linkedin.com/company/telus
• Full-time
Jun 2013 - Feb 2018
Customer Service Representative
Harte Hanks
• www.linkedin.com/company/hartehanks
• Full-time
May 2011 - Jun 2013

I am a Workforce Analyst both Real-time and Scheduler. I have worked for different BPOs aswell as for a Client based company. My main responsibility was to asses the best way for a plan to go smoothly based on standard processes given by clients. In my 5 years working for the Workforce Management team, I have learned how to use a wide range of WFM tools as well as general admin tools proficiently. Tool Competencies: Microsoft Office Proficient, NICE IEX expert, AVAYA, Impac 360 proficient, GSuite, Liverperson, Talkdesk, Salesforce Team-player; Multi-tasker; Speaks English fluently; great overall energy.
altaresources.com
telus.com
hartehanks.com
coinbase.com
Lucena, Calabarzon, Philippines