I am a Workforce Analyst both Real-time and Scheduler. I have worked for different BPOs aswell as for a Client based company. My main responsibility was to asses the best way for a plan to go smoothly based on standard processes given by clients. In my 5 years working for the Workforce Management team, I have learned how to use a wide range of WFM tools as well as general admin tools proficiently. Tool Competencies: Microsoft Office Proficient, NICE IEX expert, AVAYA, Impac 360 proficient, GSuite, Liverperson, Talkdesk, Salesforce Team-player; Multi-tasker; Speaks English fluently; great overall energy.