Company Info for eds.com | IcebreakerMembers
Strategic product leader with 20+ years of experience in ad tech, data platforms, and product development, delivering high-impact solutions that drive revenue, enhance user engagement, and align cross-functional teams. Skilled in managing complex global initiatives with a focus on scheduling, risk mitigation, and agile execution. At Yahoo, I led major initiatives on the DSP platform, transforming strategic opportunities into scalable, revenue-generating products. Passionate about innovation at the intersection of technology and business, I’m currently expanding my expertise in AI-driven platforms and emerging technologies. 
• Over twenty years of cross functional technology operations, service delivery and program management experience.
• Over a dozen years of professional services consulting and leadership experience including budget and forecasting, team management and customer engagement.
• Experience in building, growing, mentoring and managing customer facing, global professional services team from the ground up.
* Oversaw 100+ customer programs from pre-sales and contract negotiations to closeout across design, finance, retail, healthcare, airline, manufacturing, high technology and telecommunications. 
Over 15 + years of experience in leading Corporate Talent Acquisition Management initiatives. Great success recruiting in the High Tech/ DOD, Poly, Justice, SCI, SSBI, Top Secret, Governance EMEA, Department of Workforce and Pensions (DWP) in the United Kingdom, Cloud, AI, Lean Manufacturing, Lean Six Sigma Black Belts, Senior Software Engineers, Staff/Director Software Engineers, Project and PMO, Senior Program Managers, ERP Solutions, SAP, Peoplesoft, Oracle, Siebel, CIO, CEO, and High Level Executives. Continual learning on leading edge recruiting techniques.
Recommend, develop, and implement creative recruitment processes and strategies to attract high caliber talent and best in class. Seeks out, develops, and utilizes innovative, cost effective recruitment methods to consistently source and provide a diverse pool of qualified prospects.
Specialties: Highly qualified Talent Acquisition Management professional with over 15 years of experience in positions of progressively greater responsibility. Exceptional ability analyzing situations, determining and implementing appropriate alternative solutions, and handling large complex initiatives. 
IT Site Administrator & End User Support Specialist
A results-oriented IT Site Administrator and Systems Administrator with over 25 years of experience in delivering operational excellence and exemplary support of multiple user bases. Effective in successfully delivering on-time project implementations and offering superior technical support to thousands of local and global end users.
Some of the skills and accomplishments include:
-C-Level Support: Offering senior technical support and management to executives.
-Systems Administration: Operating systems: Windows (11, 10, 7, XP), macOS, and Outlook 365.
-IT Services: Experience in desktop/helpdesk support, MDM (mobile device management) and internet line management.
-Cloud Technologies: Familiar with Microsoft Azure, Microsoft Intune, Autopilot, and Office 365 products including SharePoint, Teams, and OneDrive.
-Security Solutions: Exposure to Forcepoint Email Security, CrowdStrike AV, Symantec AV, Esentire Cybersecurity, and Digital Guardian.
-ITSM Tools: Familiar with SolarWinds (formerly Samanage) for asset management, ticketing, and support solutions.
-Project Management: Good experience managing IT projects and data center migrations.
Appreciated for my initiative, adaptability, and dedication, I am a vital asset to Mavenir, dedicated to enhancing IT operations and the end-user experience.
Key Competencies:
- IT Operations Management
- Digital Guardian
- Esentire
- Crowdstrike
- MS Azure
- MS Intune
- MS Entra
- MS AutoPilot
- MS Onedrive
- MS Defender (Spam Quarantine)
- MS Exchange Admin Center
- MS 365 Admin Center
- MS Sharepoint Admin Center
- Mobile Device Management - Internet Circuit Management
- Corp Mobile Phone management
- IT Asset/Inventory Management & Logistics
- Help Desk/End User Support/Customer Focused
- Project Management & Team Leadership
- IT Support for C-Level Executives & Board Members
- VoIP: Mitel & Cisco
- Systems Support, Virtualization, & VMware 
