IT Site Administrator & End User Support Specialist A results-oriented IT Site Administrator and Systems Administrator with over 25 years of experience in delivering operational excellence and exemplary support of multiple user bases. Effective in successfully delivering on-time project implementations and offering superior technical support to thousands of local and global end users. Some of the skills and accomplishments include: -C-Level Support: Offering senior technical support and management to executives. -Systems Administration: Operating systems: Windows (11, 10, 7, XP), macOS, and Outlook 365. -IT Services: Experience in desktop/helpdesk support, MDM (mobile device management) and internet line management. -Cloud Technologies: Familiar with Microsoft Azure, Microsoft Intune, Autopilot, and Office 365 products including SharePoint, Teams, and OneDrive. -Security Solutions: Exposure to Forcepoint Email Security, CrowdStrike AV, Symantec AV, Esentire Cybersecurity, and Digital Guardian. -ITSM Tools: Familiar with SolarWinds (formerly Samanage) for asset management, ticketing, and support solutions. -Project Management: Good experience managing IT projects and data center migrations. Appreciated for my initiative, adaptability, and dedication, I am a vital asset to Mavenir, dedicated to enhancing IT operations and the end-user experience. Key Competencies: - IT Operations Management - Digital Guardian - Esentire - Crowdstrike - MS Azure - MS Intune - MS Entra - MS AutoPilot - MS Onedrive - MS Defender (Spam Quarantine) - MS Exchange Admin Center - MS 365 Admin Center - MS Sharepoint Admin Center - Mobile Device Management - Internet Circuit Management - Corp Mobile Phone management - IT Asset/Inventory Management & Logistics - Help Desk/End User Support/Customer Focused - Project Management & Team Leadership - IT Support for C-Level Executives & Board Members - VoIP: Mitel & Cisco - Systems Support, Virtualization, & VMware