Company Info for athenstargetgroup.com | IcebreakerMembers
Over 20+ years of experience managing complex, high-priority, cross-functional, detailed, and timely programs and portfolios for SAAS companies. My talents and strengths lie in observing and learning organizations quickly, assessing needs and building consensus, communicating at all organization levels, cross-functional team leadership, change management and leadership, project/program/portfolio management, process management, strategic planning, design thinking, and strong interpersonal/team building skills.
Specialties:
- Working in new spaces to prop up frameworks for transparency and success that align with business priorities
- Agile optimization based on training as an Agile coach and Scrum Master
- Innovation based on training as an Intuit Innovation Catalyst and immersion in Incubation Week to deliver a product 
As a Senior Manager of Enterprise Architecture, I specialize in transforming enterprise operations by architecting intelligent, AI-driven ERP and CRM ecosystems. I bridge the gap between high-level business strategy and technical execution, designing future-ready solutions that drive efficiency, scalability, and revenue growth.
My expertise lies in modernizing and integrating core platforms like Oracle Fusion Cloud ERP, SAP S/4 HANA, and Salesforce. I go beyond traditional implementations to architect intelligent workflows with Salesforce Agentforce, enhance enterprise decision-making with SAP Joule AI, and automate complex financial processes through the Oracle Fusion AI Agent Studio. By embedding AI into the heart of business operations, I help organizations unlock new levels of productivity and innovation.
Specialties
Architecture & IT Strategy:
Enterprise Architecture & Solution Architecture
AI Integration Strategy & Roadmap Development
IT Strategy and Management
Service-Oriented Architecture (SOA)
TOGAF® 10 Foundation & ITIL® 4 Foundation
Artificial Intelligence & Data:
Generative AI Solutions & Implementation
Salesforce Einstein & Agentforce
SAP Joule AI & BTP AI Core
Oracle Fusion AI Agent Studio
AWS & Azure AI Services (Bedrock, OpenAI)
Retrieval-Augmented Generation (RAG) Architecture
Machine Learning Operations (MLOps)
Business Analysis & Business Intelligence
Enterprise Platforms (ERP & CRM):
Oracle Fusion Cloud ERP
SAP S/4 HANA & SAP Commerce Cloud
Salesforce Platform (Sales Cloud, Service Cloud, CPQ)
NetSuite ERP Financials
Quote-to-Cash (QTC) Processes
Integration Middleware (iPaaS) & Cloud Architecture:
Boomi AtomSphere Integration
MuleSoft Anypoint Integration
Microsoft Azure Integration Services
Microsoft Power Automate
Program Management & Delivery:
Program and Project Management
Agile Methodologies & SDLC
Enterprise Software Development
Requirements Analysis 
Seasoned FP&A and strategic partner with over two decades of experience, demonstrating success in
banking and FinTech across diverse product portfolios including credit, debit and tokenization, branded and unbranded XO verticals (Giving and Merchant Payfast), Instant Transfer, QRC, Direct Deposit, Savings. Recognized for adept problem-solving, strategic planning, and thought leadership, consistently delivering high-quality results efficiently. 
With over 25 years of experience in customer experience (CX) technology, sales engineering, and conversational AI, I thrive at the intersection of technology and business value. My expertise lies in designing and demonstrating cutting-edge solutions that drive automation, efficiency, and enhanced customer engagement.
As a Senior Sales Engineer and Solutions Architect, I have led pre-sales initiatives, product demonstrations, and solution designs across industries such as healthcare, finance, and enterprise IT. My technical acumen spans contact center solutions, AI-driven automation, cloud technologies, and legacy telephony systems, making me uniquely positioned to help organizations modernize their customer interactions.
Previously, I have co-founded and led technology strategy for a startup, developed automated quality management platforms, and worked with leading technology firms like Avaamo, Uniphore, NTT, and Dimension Data. With a hands-on approach to AI-driven automation, cloud contact centers, and enterprise architecture, I help businesses achieve seamless, scalable, and intelligent CX solutions.
Core Specialties:
- Conversational AI & Automation (Agent Assist, AutoQA, Amazon Lex, UI Path)
- Contact Center & Unified Communications (Cisco, Genesys, Zoom, Dialpad, RingCentral and Amazon Connect)
- Pre-Sales Engineering, Technical Sales, and Solution Architecture
- Cloud Computing & AI (AWS, CloudFormation, Elastic Container Services)
- Networking & Security (Routing/Switching, SASE, MSSP, IoT)
I’m always eager to collaborate with teams who are solving complex customer experience challenges through technology. Let’s connect and discuss how we can drive innovation together. 
