
With over 25 years of experience in customer experience (CX) technology, sales engineering, and conversational AI, I thrive at the intersection of technology and business value. My expertise lies in designing and demonstrating cutting-edge solutions that drive automation, efficiency, and enhanced customer engagement. As a Senior Sales Engineer and Solutions Architect, I have led pre-sales initiatives, product demonstrations, and solution designs across industries such as healthcare, finance, and enterprise IT. My technical acumen spans contact center solutions, AI-driven automation, cloud technologies, and legacy telephony systems, making me uniquely positioned to help organizations modernize their customer interactions. Previously, I have co-founded and led technology strategy for a startup, developed automated quality management platforms, and worked with leading technology firms like Avaamo, Uniphore, NTT, and Dimension Data. With a hands-on approach to AI-driven automation, cloud contact centers, and enterprise architecture, I help businesses achieve seamless, scalable, and intelligent CX solutions. Core Specialties: - Conversational AI & Automation (Agent Assist, AutoQA, Amazon Lex, UI Path) - Contact Center & Unified Communications (Cisco, Genesys, Zoom, Dialpad, RingCentral and Amazon Connect) - Pre-Sales Engineering, Technical Sales, and Solution Architecture - Cloud Computing & AI (AWS, CloudFormation, Elastic Container Services) - Networking & Security (Routing/Switching, SASE, MSSP, IoT) I’m always eager to collaborate with teams who are solving complex customer experience challenges through technology. Let’s connect and discuss how we can drive innovation together.
athenstargetgroup.com
dimensiondata.com
global.ntt
avaamo.ai
uniphore.com
nexusis.com
Salt Lake City Metropolitan Area
Director of CX Delivery & Engagement
EliteCX
• www.linkedin.com/company/elitecx-ai
• Full-time
Apr 2025 - Present
Salt Lake City, Utah, United States
Solutions Architect
Avaamo
• www.linkedin.com/company/avaamo
• Full-time
Feb 2024 - Dec 2024
Salt Lake City, Utah, United States
Sr. Sales Engineer
Uniphore
• www.linkedin.com/company/uniphore
• Full-time
Oct 2021 - Feb 2024
Salt Lake City, Utah, United States
Co-Founder / CTO
OmniLegion Technologies
• www.linkedin.com/company/omnilegion-technologies
• Full-time
Nov 2019 - Oct 2021
Greater Salt Lake City Area
Solution Architect
NTT
• www.linkedin.com/company/ntt
• Full-time
Jul 2019 - Nov 2019
Salt Lake City, Utah
Solution Architect
Dimension Data
• www.linkedin.com/company/dimension-data
Jun 2018 - Nov 2019
Greater Salt Lake City Area