With over 25 years of experience in customer experience (CX) technology, sales engineering, and conversational AI, I thrive at the intersection of technology and business value. My expertise lies in designing and demonstrating cutting-edge solutions that drive automation, efficiency, and enhanced customer engagement. As a Senior Sales Engineer and Solutions Architect, I have led pre-sales initiatives, product demonstrations, and solution designs across industries such as healthcare, finance, and enterprise IT. My technical acumen spans contact center solutions, AI-driven automation, cloud technologies, and legacy telephony systems, making me uniquely positioned to help organizations modernize their customer interactions. Previously, I have co-founded and led technology strategy for a startup, developed automated quality management platforms, and worked with leading technology firms like Avaamo, Uniphore, NTT, and Dimension Data. With a hands-on approach to AI-driven automation, cloud contact centers, and enterprise architecture, I help businesses achieve seamless, scalable, and intelligent CX solutions. Core Specialties: - Conversational AI & Automation (Agent Assist, AutoQA, Amazon Lex, UI Path) - Contact Center & Unified Communications (Cisco, Genesys, Zoom, Dialpad, RingCentral and Amazon Connect) - Pre-Sales Engineering, Technical Sales, and Solution Architecture - Cloud Computing & AI (AWS, CloudFormation, Elastic Container Services) - Networking & Security (Routing/Switching, SASE, MSSP, IoT) I’m always eager to collaborate with teams who are solving complex customer experience challenges through technology. Let’s connect and discuss how we can drive innovation together.