As the Director of Customer Experience at Accelerist, I was on the forefront of a passionate team delivering exceptional solutions and services to our clients in the social impact sector. We partner with nonprofits and companies to create and execute effective strategies that drive positive change and increase social return on investment. With a Masters in Management Information Systems from Texas Southern University, I have a strong background in developing and implementing software solutions that meet the needs and expectations of our customers. I have successfully managed and delivered multiple large-scale projects, using agile and waterfall methodologies, confluence, and wrike tools, and increasing efficiency by 35% across several teams. I also have a proven track record of maintaining high-quality customer interactions, with exceptional response rates and retention rates. My core competencies include agile project management, product development, roadmapping, QA testing, team collaboration, creative innovation, OKR generation, and customer journey mapping. I am always eager to learn new customer adoption techniques and to engage multiple teams to accomplish project goals. Notable Skills and Achievements: * Ability to manage, scope and run large scale projects effectively * Ability to constantly learn new customer adoption techniques to improve adoption and retention rates * Proven track record of maintaining high quality customer interactions with exceptional response rates *Developed and implemented advanced customer training programs * Implemented software tools such as confluence and write to increase efficiency *Conducted in-depth product training sessions, recordings and webinars * Established and managed two customer community platforms *Established a customer health monitoring system, identifying at-risk accounts early on and implementing corrective actions * Ability to engage multiple teams to accomplish project goals * Brilliant communication that can demonstrate overall benefits clearly to influence decision makers * Capable of managing complex data and organizing information into digestible bits * Diverse problem solver that con conceptualize ideas into attainable goals * Excellent written and verbal cross departmental communicator Tools: * Microsoft Office * Google Suite * Confluence * Salesforce * Hubspot * Zapier * Slack * Wrike * Asana * Jira * Looker * Fullstory Experience in: * SaaS * E-commerce * Consulting * B2B/B2C * Startup A proud member of Alpha Kappa Alpha Sorority Inc. 💗 💚