When I first walked into a BPO floor in Makati more than a decade ago, the hum of headsets and glowing monitors told a story beyond metrics — it was the sound of a nation finding its voice in the global economy.Today, that same story is being rewritten — this time by AI, automation, and human adaptability.As Head of Talent Acquisition, Organizational Development, and HR, I lead teams at the intersection of people, process, and technology — helping companies scale smarter, reduce waste through Lean Six Sigma, and accelerate growth through AI-powered digital transformation.The Philippines' BPO industry employs over a million people and contributes $38 billion to the economy. But behind those numbers are stories of reinvention — of agents becoming data analysts, of managers evolving into automation leaders. My mission is to bridge that transformation — one hire, one process, one system at a time.I build frameworks that turn recruitment into a science, operations into a system, and talent development into a strategic advantage. Whether it’s reducing turnaround time through automation, improving recruiter-to-placement ratios, or creating risk registers that feed AI learning loops — my work revolves around one principle:If we can measure it, we can improve it. If we can automate it, we can scale it.Beyond metrics, I write and speak about the evolving human story of outsourcing — the quiet revolution happening across provincial hubs like Cebu, Iloilo, Bacolod, and Davao, where digital infrastructure meets local resilience.If you’re a BPO leader, policymaker, or transformation strategist passionate about the next chapter of the IT-BPM industry — let’s connect. I’m always open to collaboration, research, and dialogue that drive the Philippines’ digital future forward.