I'm a technical people leader with over a decade of experience using data to make teams stronger. My specialty is delivering growth for Series B-F companies looking to scale from $10M to $300M+ in ARR by vetting and coaching great people, creating processes and structure where they can thrive, and solving prickly data/tech issues to continuously make my people more efficient. My industry background includes Cloud Data and EdTech—traditional SaaS and Marketplace models—with comfort working in different organizational designs. I've created Sales handoff and expansion playbooks in traditional CSM/Sales organizations, built cross-functional processes with Support and EPD in marketplace businesses, delivered success at scale at companies with no explicit post-Sales function, and turned a cost center into a revenue driver by enabling value-based sellers to solve real business problems for their customers. I’ve led teams as small as 1 and as large as 12, including Sales Directors, Account Managers, CSMs, Renewals Specialists, Onboarding Managers, and Analysts. My (teams') books of business have been as large $30M in ARR with up to 4,000 accounts, and I’ve also been the player-coach simultaneously working the most important Enterprise relationships and lower-touch mid-market segments. I’ve been a fractional Salesforce/Gainsight admin, benchmarked and purchased CS CRMs (after bootstrapping MVPs in Google Sheets), built in-app guides using Pendo, email flows in Hubspot, Outreach.io, and Groove; run statistical analyses in tools like Hex/other Jupyter notebooks, issued pull requests and merged changes to analytics flows, and prepared and wrote board decks for investor reporting.