Cybermedia Technologies, LLC (CTEC) collaborates on digital transformation initiatives for the IRS, utilizing ServiceNow automation to streamline operations and reduce processing times by 20%. With a focus on client satisfaction, the team strengthens relationships through strategic updates, achieving a 95% satisfaction rate. Expertise in documentation development ensures compliance with OneSDLC requirements, maintaining active ATO. A graduate of the University of Maryland Baltimore County, this professional applies a strong foundation in Business Technology to improve operational workflows. Previous roles at Bravium Consulting highlight success in leveraging PegaSystems and fostering collaboration to enhance team efficiency. Motivated by a passion for process optimization, they aim to deliver impactful, technology-driven business solutions.