Technical Program Manager

Experienced Project Manager with over 11 years’ consistent track record leading & delivering successful enterprise-class, complex projects. Excellent communication skills, highly organized, focused and committed to professionalism. Current MEF CECP 2.0 certification and previous CCNA certification and broad-level of knowledge in enterprise-class technologies provides a solid foundation for developing concise technical project plans and assisting team members in paying closer attention to small details. Seeking a position with a growing company that enables me to use my project and account management skills to contribute to the company’s goals. BUSINESS SKILLS: Over 19 years of progressively responsible experience improving clients' levels of satisfaction Agile and Scrum Fundamentals Excellent planning, scoping, scheduling, budgeting, and delivery skills Solid team empowerment, motivation, and leadership skills Strong documentation and reporting skills Excellent interpersonal, collaboration, and problem solving skills High energy, results-oriented, congenial, persistent in pursuit of goals, with a resourceful, positive approach to conquering difficult challenges Ensured satisfaction and maintained high service levels with client base of 150 - 200 accounts Self-motivated team player TECHNICAL SKILLS: Multiple International MPLS and Dedicated Internet circuit implementations SSL and IPSEC VPN implementations involving Juniper and Cisco technologies Cisco CCNA Certification Experience with Microsoft office Suite, Microsoft Project, and contact management software High-level understanding of the use of Microsoft, VMWare, Citrix, Cisco, and Fibre Channel storage technologies to deliver multi-tenant, cloud-based SaaS and IaaS products to end users and Managed Service Providers. New multi-tenant data center implementation projects Data center migration projects New SAN installation projects Customer-specific, new server implementations – from requirements gathering to development of Statements of Work Data-center network clean-up, including purchase and vendor management Project planning for service management software evaluation, selection, procurement, and implementation