
Results-oriented and client-centric Customer Service Manager with substantial experience delivering best-in-class customer service and support. Proven record of success securing optimal client satisfaction and long-term retention, creating positive experience, improving customer journey, establishing and optimizing processes, resolving problems/questions/queries, and driving business growth. Forward-thinking leader with strategic vision in building, leading, and coaching client support teams to encourage professional development, stimulate top-flight team performance, and promote employee engagement. Strong communication (written/verbal), interpersonal, organizational, decision making, and problem-solving skills; distinctive ability to build robust relationships with stakeholders, management, teams, and clients, accomplishing challenging business goals.
roo.vet
ucsb.edu
udacity.com
coinbase.com
sbcc.edu
gethomesome.com
innit.com
Morgan Hill, California, United States
Senior Client Support Manager
Roo
• www.linkedin.com/company/roovets
• Full-time
Mar 2024 - Present
San Francisco Bay Area
Client Support Manager
Roo
• www.linkedin.com/company/roovets
• Full-time
Jul 2022 - Mar 2024
San Francisco Bay Area
Associate Manager, Coinbase One
Coinbase
• www.linkedin.com/company/coinbase
• Full-time
Oct 2021 - Jun 2022
Customer Support Manager
Homesome
• www.linkedin.com/company/gethomesome
• Full-time
Feb 2021 - Oct 2021
San Francisco Bay Area
Customer Service Support Specialist
Homesome
• www.linkedin.com/company/gethomesome
• Full-time
Aug 2020 - Feb 2021
Director Of Customer Experience
Innit
• www.linkedin.com/company/innit-inc
Apr 2019 - Mar 2020
Redwood City, CA
Sales Associate
Calvin Klein, Converse, Skechers USA
Sep 2011 - Sep 2013
Gilroy Premium Outlets