As a Technical Support Specialist at Binance, one of the world's leading cryptocurrency platforms, I provide excellent customer service and technical assistance to users across the globe. I have earned two certifications from LinkedIn in managing and working with a technical team and learning Windows Admin Center, which demonstrate my technical leadership and expertise. I have over four years of experience in customer service and contact centers, working with diverse and international clients and partners. Previously, I was a Customer Service Representative at Exinity, a global online trading and investment company, where I handled customer inquiries, complaints, and feedback, and contributed to the improvement of service quality and customer satisfaction. I also have experience in sales and consulting, working with the sales team at Fortis Communications and the Consulting Specialist at the American Bar Association, where I developed strong communication, negotiation, and problem-solving skills. My core competencies include customer support, contact centers, technical leadership, communication, and problem-solving. I am passionate about learning new technologies, supporting customers, and delivering high-quality service.