Account Services Manager
Alpari
• www.linkedin.com/company/alpari
• Full-time
Jan 2024 - Present
Dubai, United Arab Emirates
Technical Support Specialist
Binance
• www.linkedin.com/company/binance
• Full-time
Nov 2022 - Jul 2023
Customer Service Representative
Exinity
• www.linkedin.com/company/exinity
• Full-time
Sep 2019 - Sep 2022
Yerevan, Armenia
Consulting Specialist
American Bar Association
• www.linkedin.com/company/american-bar-association
• Part-time
Sep 2017 - Jul 2018
Yerevan, Armenia

As a Technical Support Specialist at Binance, one of the world's leading cryptocurrency platforms, I provide excellent customer service and technical assistance to users across the globe. I have earned two certifications from LinkedIn in managing and working with a technical team and learning Windows Admin Center, which demonstrate my technical leadership and expertise. I have over four years of experience in customer service and contact centers, working with diverse and international clients and partners. Previously, I was a Customer Service Representative at Exinity, a global online trading and investment company, where I handled customer inquiries, complaints, and feedback, and contributed to the improvement of service quality and customer satisfaction. I also have experience in sales and consulting, working with the sales team at Fortis Communications and the Consulting Specialist at the American Bar Association, where I developed strong communication, negotiation, and problem-solving skills. My core competencies include customer support, contact centers, technical leadership, communication, and problem-solving. I am passionate about learning new technologies, supporting customers, and delivering high-quality service.
alpari.com
americanbar.org
binance.com
exinity.com
Dubai, United Arab Emirates