Company Info for exinity.com | IcebreakerMembers
As a Technical Support Specialist at Binance, one of the world's leading cryptocurrency platforms, I provide excellent customer service and technical assistance to users across the globe. I have earned two certifications from LinkedIn in managing and working with a technical team and learning Windows Admin Center, which demonstrate my technical leadership and expertise. I have over four years of experience in customer service and contact centers, working with diverse and international clients and partners. Previously, I was a Customer Service Representative at Exinity, a global online trading and investment company, where I handled customer inquiries, complaints, and feedback, and contributed to the improvement of service quality and customer satisfaction. I also have experience in sales and consulting, working with the sales team at Fortis Communications and the Consulting Specialist at the American Bar Association, where I developed strong communication, negotiation, and problem-solving skills. My core competencies include customer support, contact centers, technical leadership, communication, and problem-solving. I am passionate about learning new technologies, supporting customers, and delivering high-quality service. 
A seasoned financial crime & compliance professional with over 17 years of extensive experience across retail, commercial banking, and financial crime within Europe and the MENA region. I have in-depth knowledge of AML legislation, sanctions, regulations, and preventative strategies. I am experienced at effectively representing organisations in interactions with regulatory authorities and enforcement agencies. My experience as a Complex Crypto Analyst at Binance has significantly broadened my expertise and skill set in blockchain analysis and forensic support, identifying compliance gaps, and enhancing reputational integrity. With a dedication to strategic engagement, sharp investigative skills, strong analytical abilities, and a robust problem-solving mindset, I aim to leverage these strengths in a leadership role to progress further in the financial crime and compliance landscape. 
