Highly motivated and Self driven Professional with 5+ years of experience in Customer Success and Business Development. My professional journey includes: • Customer Success and Support: Over 4 years of experience ensuring customer satisfaction, loyalty, and seamless customer journeys. • KYC and AMP Expertise: Proficient in Know Your Customer (KYC) and Account Management Processes (AMP), ensuring compliance and efficiency. • Leadership: Proven experience as an International Shift Leader, managing teams across different time zones and driving performance. • Blockchain and Web3 Knowledge: Extensive understanding of blockchain and Web3 technologies, with hands-on experience in decentralized finance (DeFi). Also a System Administrator with advanced Troubleshooting skills which includes Java, Microsoft applications TS , VPN troubleshooting , Windows OS , MS Office and clients software etc. I want to utilize my skills and knowledge which offers professional growth while being resourceful, innovative, flexible. To be a part of the team that dynamically works towards the success and growth of the organization. • Skilled in : 1.Google Analytics, 2.Executive briefing AI and ChatGPT, 3.Six Sigma, 4.AML KYC and Security, 5.AWS certified Security Specialty. • Best at Communication | Business Administration | leadership Skills| Planning & Organising Skill| Problem Solving| Project Management| OKR and KPI management| Customer Relationship Management| Data Analysis| Operations Management| I am a quick learner with strong planning abilities along with ability to deal with people diplomatically at all levels including the professionals. Always ready for new challenges because there is always an opportunity to learn and improve oneself.