Highly accomplished Business Analyst, Project Manager, MBA graduate, Solution seller and Certified Salesforce.com professional with years of proven achievements in delivering operations and technology improvements for multiple organizations. Results-driven professional known for creating innovative technology road-maps and return on investment strategies to maximize productivity, develop business relationships, and increase earnings. I am a team leader, creative problem solver and excellent communicator with a proven ability to create processes that reduce costs and improve usability while capitalizing on the newest technologies. Sales, Business Development, Stakeholder Relations, Project Management, RightNow, SalesLogix, Access, HTML, Excel, SaaS, Business Requirements & Processes, Relationship Management, Outsourcing Management, PPT, Filemaker, Salesforce.com, Statements of Work, SharePoint, RFI/RFQ, Testing Processes, MS Project, Team Leadership & Mentoring, Communications Skills, Coremetrics, Ringlead, Eloqua, Timba Surveys, Hoopla, Bunchball, Reachforce, WorkIT, EmailtoCase Premium, Demand Tools