
Highly accomplished Business Analyst, Project Manager, MBA graduate, Solution seller and Certified Salesforce.com professional with years of proven achievements in delivering operations and technology improvements for multiple organizations. Results-driven professional known for creating innovative technology road-maps and return on investment strategies to maximize productivity, develop business relationships, and increase earnings. I am a team leader, creative problem solver and excellent communicator with a proven ability to create processes that reduce costs and improve usability while capitalizing on the newest technologies. Sales, Business Development, Stakeholder Relations, Project Management, RightNow, SalesLogix, Access, HTML, Excel, SaaS, Business Requirements & Processes, Relationship Management, Outsourcing Management, PPT, Filemaker, Salesforce.com, Statements of Work, SharePoint, RFI/RFQ, Testing Processes, MS Project, Team Leadership & Mentoring, Communications Skills, Coremetrics, Ringlead, Eloqua, Timba Surveys, Hoopla, Bunchball, Reachforce, WorkIT, EmailtoCase Premium, Demand Tools
twilio.com
appirio.com
lifesize.com
synchrony.com
spansion.com
Buda, Texas, United States
Principal Engagement Manager
Twilio
• www.linkedin.com/company/twilio-inc-
• Full-time
Oct 2024 - Present
Sr. Engagement Manager
Twilio
• www.linkedin.com/company/twilio-inc-
• Full-time
Mar 2021 - Jan 2025
Director, Solutions Architects Americas
Appirio
• www.linkedin.com/company/appirio
• Full-time
Oct 2019 - Mar 2021
Solutions Architect
Appirio
• www.linkedin.com/company/appirio
Nov 2018 - Oct 2019
AVP, CRM Sales Leader
Synchrony
• www.linkedin.com/company/synchrony-financial
Nov 2015 - Oct 2018
CRM Sales Leader
Synchrony
• www.linkedin.com/company/synchrony-financial
Jun 2014 - Nov 2015
Salesforce.com Project Manager (contract)
National Financial Partners
Jun 2013 - Jun 2014
Austin, Texas
Operations Analyst
Hoover's Inc.
Apr 2004 - Mar 2007
Director of Imaging
Roxx Publications
Jul 2000 - Jul 2002