My passion lies in uncovering unmet customer needs and translating them into exceptional products and services. I build experiences in a way that reduces friction while driving impact for users and the business. I’ve been fortunate to partner with dozens of Fortune 500 brands across Healthcare, Financial Services, Retail, Hospitality, Entertainment (and many more) on opportunities that span Customer Experience, Product, Design, Strategy, Research, Business Innovation, and Technology Transformation. My general approach is driven by my background in Human Factors, which challenges me to consider the broader context influencing any situation. I prioritize gathering facts and validating ideas through real user interactions. Skills: UX; Product Design; Experience and Product Strategy; Research; Cross-discipline delivery frameworks; Team building and scaling; Talent development; Business development, Client management; Revenue forecasting; Account Delivery and Growth