IT Operations Management Professional with over 15 years of experience in Small and Large Enterprise Environments. A skilled leader, mentor and team builder. Results driven with strong focus on People, Process & Technology. Led global cross-functional teams responsible for Service Desk, Incident Management in a Tiered Support structure and Network Operations Center 24x7x365 Production Environments. Management expertise also includes Application Support & Deployment, Systems Administration, Hardware Support, Desktop Support, and Development.