With a BE in Information Science and Technology from Visvesvaraya Technological University, I have over four years of experience in providing technical support and coaching to clients and web advisors. I have worked as a Product Support Engineer at SaaS Labs, a leading SaaS company, where I handled complex customer scenarios, documented solutions, and delivered timely resolution to all products-related technical issues. I also acted as a customer advocate, working directly with customers on high-priority issues and capturing their feedback to influence process/product improvements. I have achieved a customer satisfaction rating of over 90% by consistently resolving issues promptly and professionally. I have also assisted clients with website development goals through technical support, expert advice, and professional service recommendations. I have a passion for delivering high-quality service and solutions to customers and enhancing their experience with SaaS products.