Enthusiastic and empathic customer success strategist with a solid SaaS background and a deep interest in psychology and behavioral economics. Acts as the user's voice within the company creating a bridge between different teams to ensure alignment and a good understanding of user needs. Participates in strategic decision making by offering key insights and proposes action plans to high level management regarding user needs and behavior to increase retention and customer success. Overall, a strategic thinker with the ability to gain an exceptional rapport with clients and stakeholders adept at driving successful product life cycles from inception to release.