Hi there, I'm a proactive, performance driven, people-centric and results-oriented customer success professional with over 3 years of proven work experience onboarding customers, account management, troubleshooting and resolving issues, detailed documentation of customer's information, analyzing customer feedbacks and identifying areas for improvement, upselling products/services, training and managing teams, and ensuring that every customer feels right at home! Throughout my career, I consistently excel in my capacity to strategize, organize, and execute methods and protocols that result in substantial improvements in quality and operational processes, ultimately leading to the achievement of organizational objectives. My intellectual eagerness, collaboration and proactive approach enables me to work effectively across product, engineering, sales and design teams, and be continuously open to learning, improving myself and taking on new challenges. I'm experienced working remotely or in an hybrid environment with little or no supervision. I am seeking to apply my skills, knowledge and experience to increase customer’s retention and satisfaction. If you would like to chat with me about job openings or make enquiries on Customer Success and Project Management, please feel free to send me a message here on LinkedIn! Looking forward to chatting with you, thank you for your time and consideration.