I am a dedicated self starter who is willing to go the extra mile to create positive customer experiences for both external and internal clients. My long term experience in the customer service industry has taught me how to anticipate, meet and exceed each customer's expectations while ensuring an exceptional client experience. I have assisted clients face to face, over the phone, via email and live chat communication. I have taken these customer touch points to drive resolutions and create processes with engineers and product managers to improve customer experiences.