
Customer experience design & management executive with deep innovation, digital transformation expertise. Scaling impact by building/leading high performing experience design teams of 30 to 200+ across multiple waves of technological innovation, capability creation, business and geographic expansion. Strategic partner to business & technology. Excellent execution track record. Focused on design of product experiences: consumer, B2B, developer, B2B2C, APIs, IoT and cohesion across digital ecosystems. Fully conversant in commerce and financial services as powered by enabling technologies such as artificial intelligence, machine learning, devices/sensors and 5G. Champion of lean & agile methods across enterprises with multiple generations of tech, proven ability to deliver customer value across challenging enterprise "stacks". Leading digital design innovation fueling the broader transformation of the Commercial Bank & Corporate and Investment Bank to digital for Wells Fargo. Specialties: Customer Experience, User Experience, Experience Design, User Research, Usability, User Centered Design, Service Design, Ecosystem Design, Lean UX, Product Design, Platform Design, Product Development, Design Leadership, Design Mentoring, Team Building. Subject Matter Expertise in: Payments, Commerce & Financial Services. Design across physical and digital touchpoints, end to end journeys, within & across customer experience ecosystems.
wellsfargo.com
niteo.com
paypal.com
dentsucreative.com
mastercard.com
centurylink.com
jpmorganchase.com
New York, New York, United States
Head of Digital Design Innovation, Commercial Bank & Corporate and Investment Bank
Wells Fargo
• www.linkedin.com/company/wellsfargo
• Full-time
Sep 2021 - Present
New York, New York, United States
SVP - Customer Experience & Design
Mastercard
• www.linkedin.com/company/mastercard
• Full-time
Apr 2014 - Sep 2021
New York City
Senior Director, User Experience Design
PayPal
• www.linkedin.com/company/paypal
• Full-time
Sep 2011 - Apr 2014
San Jose, California
Executive Director - Client Experience
JPMorgan Chase
• www.linkedin.com/company/jpmorganchase
• Full-time
Jan 2008 - Sep 2011
New York City
VP - Client Experience
JPMorgan Chase
• www.linkedin.com/company/jpmorganchase
Jul 2005 - Dec 2007
New York City
Manager - User Experience
Roundarch
• www.linkedin.com/company/isobar
Aug 2004 - Jul 2005
New York City
Creative Services Manager
2Bridge
Feb 2000 - Jan 2001
New York City