Customer experience design & management executive with deep innovation, digital transformation expertise. Scaling impact by building/leading high performing experience design teams of 30 to 200+ across multiple waves of technological innovation, capability creation, business and geographic expansion. Strategic partner to business & technology. Excellent execution track record. Focused on design of product experiences: consumer, B2B, developer, B2B2C, APIs, IoT and cohesion across digital ecosystems. Fully conversant in commerce and financial services as powered by enabling technologies such as artificial intelligence, machine learning, devices/sensors and 5G. Champion of lean & agile methods across enterprises with multiple generations of tech, proven ability to deliver customer value across challenging enterprise "stacks". Leading digital design innovation fueling the broader transformation of the Commercial Bank & Corporate and Investment Bank to digital for Wells Fargo. Specialties: Customer Experience, User Experience, Experience Design, User Research, Usability, User Centered Design, Service Design, Ecosystem Design, Lean UX, Product Design, Platform Design, Product Development, Design Leadership, Design Mentoring, Team Building. Subject Matter Expertise in: Payments, Commerce & Financial Services. Design across physical and digital touchpoints, end to end journeys, within & across customer experience ecosystems.