
Dynamic, results-oriented leader with broad industry experience in operational excellence, strategic planning, and team development. Proven track record of driving growth, improving engagement, and implementing data-driven strategies. Known for high-trust, high-accountability leadership and a strong commitment to talent development and organizational performance.
deckertruckline.com
resultscx.com
aol.com
startek.com
Fort Dodge, Iowa, United States
Operations
Decker Truck Line Inc.
• www.linkedin.com/company/deckertruckline
• Full-time
Oct 2019 - Present
Des Moines, Iowa Area
Consultant (Sr Director of Operations and Account Management)
Fusion Contact Solutions
Dec 2014 - Apr 2015
Santa Maria, CA
VP of Account Operations
The Results Companies
• www.linkedin.com/company/resultscx
Jan 2011 - Aug 2013
Executive Director - Mexico Operations
The Results Companies
• www.linkedin.com/company/resultscx
Jan 2011 - Mar 2012
Director of Retention
Examiner.com
Mar 2010 - Sep 2010
Managing Director
Oxygen 8 Communications (Formerly Opera Telecom)
• www.linkedin.com/company/viverigroup
Jul 2008 - Jul 2009
Call Center Director
APAC Teleservices
Mar 1995 - Jun 1998