
I’m a results-driven and accomplished leader with a proven track record of building and optimizing operational strategies from the ground up. As a Lean Six Sigma Black Belt, I bring relentless focus, discipline, and analytical rigor to every challenge—driving best-in-class performance, continuous improvement, and sustainable growth. My core strength lies in leveraging data to influence strategic decision-making, identify root causes, and uncover high-impact opportunities. I create clarity in complexity, promote accountability, and deliver measurable outcomes across teams and business functions. I take pride in leading high-performing teams through a collaborative, growth-minded culture that values individual strengths, fosters trust, and empowers people to deliver exceptional results with integrity. I believe success is built through strong leadership, shared vision, and continuous learning. Core Competencies: • Strategic Planning & Execution • Business Process Outsourcing (BPO) • Financial Analysis & Review • Project Management • P&L Ownership • Data-Driven Decision Making • Lean, Efficient Operational Practices • Transformation Strategy & Execution • Continuous Process Improvement • Change Management • Cross-Functional Collaboration • Adaptability & Agility • Revenue Generation & Growth • Customer Acquisition & Retention • Forecasting & Analytics 📩 Feel free to connect here on LinkedIn or reach out at: Julie.cerros@gmail.com
concentrix.com
amwater.com
transworldsystems.com
honeywell.com
United States
Director; Arizona
The Moore Law Group, A Professional Corporation
• www.linkedin.com/company/the-moore-law-group-a-professional-corporation
• Full-time
Dec 2024 - Present
Phoenix, Arizona, United States
ISC CX Leader; Aerospace Technologies
Honeywell
• www.linkedin.com/company/honeywell
• Full-time
Jun 2023 - Dec 2024
Phoenix, Arizona, United States
Director of Continuous Improvement
Rausch Sturm
• www.linkedin.com/company/rauschsturm
• Full-time
Jul 2020 - Jun 2023
United States
Contract Services Director
American Water
• www.linkedin.com/company/american-water
• Full-time
Apr 2015 - Jul 2020
United States
Director Of Continuous Improvement
Concentrix Limited Company
• www.linkedin.com/company/concentrix-company
• Contract
Mar 2016 - Feb 2017
North American and Latin America