Passion for Customers to succeed with growth of partner relationships. • Perform initial onboarding of accounts with enterprise level customers, ensuring adoption and ongoing engagement throughout the customer’s lifetime. • Create relationships by engagement and communication strategy that proactively maintains high customer satisfaction • Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand PartnerTap use throughout the account • Develop tools and and best practices to ensure customers are realizing the greatest possible value from PartnerTap • Use usage patterns to gain insights, provide guidance and increase customer satisfaction • Be the primary interface to manage and resolve important situations • Work with the Sales and Professional Services teams to share customer insights that inform additional product and service sales opportunities • Provide expert customer insight to product management, marketing and sales on what innovation and improvement in the user experience, product capabilities and features, and customer engagement processes that ensure rapid adoption Skilled in Retail, Store Management, New Store Openings, Loss Prevention, and Driving Results. Strong sales professional with a Gereral Education focused in General studies from Green River Community College.