Data-driven Customer Success Consultant with 7+ years of commensurate experience in customer success, adoption, retention, and expansion with an emphasis on operational reviews, strategic planning, and improving KPI metrics to help teams meet and exceed team goals and inspire lasting growth. As a strategic thinker and a results-oriented trainer, I excel in the training, implementation, and onboarding of customers in the SaaS space. Ensuring that my customers maximize the value of our solutions from day one. I am passionate about helping my customers reach their goals by enhancing product efficiency and providing tailored support and training that drives their success. Notable Impacts: 📊 Impeccable cost reduction & evaluation techniques with the ability to pinpoint unseen flaws in previous financial planning methods and suggest pivotal improvements to the CX support fund allocation needs. 📊 Extensive organization talents that assist in providing key guidance to Customer Success Figureheads for proper cross-departmental cohesion and communication metrics, which enhanced KPIs and OKRs. 📊 Documented success in building functional checkpoints utilizing prescriptive and diagnostic data then relaying findings to customer success teams with the ability to increase adoption and productivity. Customer Success Areas of Expertise: • Ability to constantly learn new techniques and technologies to improve retention metrics. • Brilliant cross-departmental communicator who can explain key program developments to consumers. • Capable of managing customer visualizations to organize their sensitive information into training programs. Core Competencies: ✅ Customer Success ✅ Customer Onboarding ✅ Customer Retention ✅ Customer Experience ✅ Customer Loyalty ✅ Customer Assessments ✅ Account Management ✅ Negotiation Strategy ✅ Research & Data Analysis ✅ Presentation Facilitation ✅ Stakeholder Collaboration ✅ Training & Onboarding ✅ KPI Reporting ✅ Product Demos & Webinars ✅ Product Adoption Technical Tools: 💡 SaaS, SDLC, CRM Software 💡 Trello, Asana, JIRA 💡 Zoom, Slack, Calendly 💡 Gainsight, ChurnZero 💡 Gong, Catalyst, PandaDoc 💡 Salesforce, Hubspot 💡 Confluence, AirTable 💡 MixMax, ChiliPiper 💡 Microsoft Office Suite, G-Suite For more information about my work, please reach out with your inquiries here: jennyktyler@yahoo.com